About the role:
We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounge in the US across TripAdvisor, Google, Yelp! and Facebook reviews.
Principal Accountabilities include:
1. Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service
2. Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solution.
3. Ensure accurate records are maintained of all Lounge customers including. Maintain the database of all bookings.
4. Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
5. Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
6. Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.
7. Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
8. To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
9. Provide assisted service to guests during their stay with business services. Perform back of house duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.
About you:
We are looking for someone who has/is:
10. A solid background in general customer service, hospitality or retail
11. A team player with an absolute first-class approach to customer service
12. Numerical and analytical skills
13. Computer literate on mainstream PC applications including Microsoft office
14. Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
15. Willing to work on a flexible basis
Please note you must be a minimum of 18 years old to comply with our alcohol service policy.
You will be required to work a range of shifts. Early shifts can start as early as 3am and late shifts finishing as late as 8pm. Our Lounges are open 7 days a week.
Benefits:
16. As a CAVU employee you will have access to some great benefits including:
17. Access to our employee rewards portal with discounts and savings
18. 24hour Employee Assistance Programme
19. MAG Pension scheme which doubles your contribution
20. Fantastic career development opportunities We are the UKs largest Airport Operator!
21. Tax free Airside shopping in our departure lounge
22. Meals on duty
23. Free shuttle bus (A1 Flyer) from the city centre to the airport