Main area: Gynaecology
Grade: Band 2
Contract: Permanent
Shift Pattern: Full time - 37.5 hours per week (Mix of 12 hour and 8 hour shifts including weekends and bank holidays late shifts and nights)
Job ref: 164-6853429
Employer: Nottingham University Hospitals NHS Trust
Employer type: NHS
Site: GTU, A Floor East Block
Town: Nottingham
Salary: £23,615 per annum
Salary period: Yearly
Closing: 26/01/2025 23:59
Job Overview
The post holder will be required to provide a professional, efficient and comprehensive reception service within the Obstetrics and Gynaecology unit on GTU - Gynaecology Triage Unit. Fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient treatment using paper based health records and information technology systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills. After appropriate training the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, and to use the case note tracing system to accurately record the movement of paper based health records. The role requires close liaison with other disciplines and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations. Given the nature of the department the post holder must maintain all patients' privacy and confidentiality.
This post is to cover Twi-light and night shifts.
Main Duties of the Job
1. To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the service.
2. Deal with enquiries in person or by telephone in an efficient and polite manner.
3. Record patient attendances and accurate data on Medway PAS.
4. Create and file health record folders.
5. Locate and retrieve health records from around the Trust.
6. Prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required.
7. Organise Interpreting Services as required.
8. Accurately record the outcome of patient’s appointments on Medway PAS.
9. Organise and direct patients to attend diagnostic tests/other departments.
10. Make follow-up appointments, alterations and cancellations of appointments promptly and within the Consultant’s booking rules.
11. Liaise by telephone with patients, General Practitioners, Community Midwives, secretaries, ward receptionists etc., regarding hospital appointments.
12. Screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as necessary.
13. Confirm at each patient visit that all recorded details are complete and accurate e.g. GP, address, telephone number, and amend these on Medway PAS and within written health records as required.
14. Communicate with clinic staff, colleagues and patients to explain any delays or problems with the location of health records.
15. Inform patients of their appointment by letter, including any other required information/literature.
16. Undertake the distribution and collection of information for surveys and audits as required.
Person Specification
Training and Qualifications
* Evidence of personal development in previous employment.
Experience
* Relevant work experience such as customer service or administration (at least 1 year).
* Keyboard/Word processing skills.
* Previous employment within NUH or an acute hospital setting; clerical experience.
Communication and Relationship Skills
* Ability to provide a friendly, courteous and efficient reception service to patients.
* Must be able to clearly and accurately convey information verbally to patients, carers, G.P’s secretaries, hospital staff.
* The ability to speak to patients in a reassuring or calming manner when necessary.
* Must be understanding and helpful.
* Motivated and enthusiastic.
Working for Our Organisation
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world-class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Application Information
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications.
Additional Information
Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.
If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available.
Salary: The quoted salary will be on a pro rata basis for part-time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of Redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
ID and Right to Work Checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID.
Consent: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974.
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