Overview Delaware North UK is hiring casual Concessions Managers at Wembley Stadium in London. In this electric environment, there are always chances to succeed; you will be managing team members from a range of kiosks, ensuring exceptional guest service. Your passion and attention to quality service will shape dedication across dynamic and diverse teams and be the driving force behind smooth and quality experiences for our guests. There is never a dull moment under the arch, so if you share our vision for operational excellence, join our valued team at the heart of English sport and entertainment if you are: Quick thinking and detail-oriented Passionate in inspiring first-class guest experience Able to work collaboratively and inspire excellence in a dedicated team A strong, composed leader, continuously prioritising multiple operation tasks What’s in it for me? At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive: Competitive weekly pay Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle Experience in a dynamic workplace that has been busy hosting major international sporting events and concerts so far in 2024, including UEFA Champions League Final, and the first leg of an unprecedented 8 nights of Taylor Swift’s Era’s tour, with more showstopping events coming up this year including Joshua V Dubois boxing, AEW, and the English National Football teams; there’s more excellence taking centre stage in 2025, where it is sure to be our biggest year yet Opportunities to also work at London Stadium and Emirates Stadium Help us delight the world by applying today. Responsibilities Manage, lead, and train dedicated and proud frontline teams, promoting quality goods and elevating exceptional service excellence Prompt and appropriate handling of guest feedback Deliver informative and engaging briefs to all team members within your service area before each event Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence Qualifications Experience managing and leading large hospitality teams within hospitality or events Knowledge of the Food & Beverage industry, preferably within hospitality and catering environment Hourly Maximum Rate GBP £18.40/Hourly Work Location Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. As the UK’s most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world’s most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests. From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd of 87,192 guests for their first European title, to world-class concerts from Adele, Coldplay, Ed Seeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best