Technical Support Assistant Key Department -Wythenshawe, Manchester Full Time Position - 40 hours - Monday-Sunday rota 5 days out of 7 Salary £23,920 - £24,024 plus OTE up to £26,000 Responsibilities include: Give expert advice on all key cutting enquiries to our branch colleagues Update and maintain special transponder key stocks and equipment. Communicate with colleagues to keep the Key Centre at the forefront of key development Taking special orders from branches Communicate effectively with both internal and external customers Undertake or assist in project work as and when required Organise stock returns from branches Order stock and special keys from third party suppliers Learn all aspects of key cutting Required skills Excellent telephone manner along with a passion for delivering the highest levels of customer service. Strong IT skills Self-motivated with great attention to detail Able to use own initiative in solving problems Flexibility and ability to adapt to Department needs. Existing experience within a customer support role is highly desirable along with a great personality, bags of enthusiasm, self-motivated, a confident communicator and the ability to work to deadlines and independently. Full training will be provided. Benefits Free holiday homes Discount card - up to 90% off for colleagues, up to 25% off for friends and family An extra day off for your birthday A paid day off for a child's first day at school Annual salary reviews Regular social events Excellent promotion prospects (we promote from within, so you can go as far as you wish. All of our most successful colleagues started the same way that you are) A £100 bonus when you get married Mental health and wellbeing support - including FREE flu jabs and a 24-hour counselling helpline and so much more We are excited to welcome you to our amazing team.