IT Helpdesk Engineer Location: Coventry Salary: £26,000 As a 1st Line Helpdesk Engineer, you will be the first point of contact for clients experiencing IT-related issues. You will play a key role in troubleshooting and resolving a variety of technical problems, ensuring excellent service and satisfaction. This is an ideal role for someone with a passion for IT, excellent communication skills, and a desire to grow their career in the technology sector. Key Responsibilities: Provide first-line technical support to clients via phone, email, and ticketing systems Troubleshoot and resolve issues related to software, hardware, and networking Log, prioritise, and manage support requests, escalating issues when necessary Ensure all incidents are accurately documented and resolved within agreed service levels Assist with user account management (password resets, access rights, etc.) Maintain a high level of customer service and communication throughout each interaction Provide basic support for common IT applications (Microsoft Office, Windows OS, etc.) Collaborate with 2nd and 3rd Line Support teams for more complex issues Assist with IT equipment setup and maintenance where required Requirements: Previous experience in an IT support or helpdesk role (preferred but not essential) Strong problem-solving skills with a logical approach to troubleshooting Familiarity with Windows operating systems and Microsoft Office applications Basic understanding of networking principles (e.g., TCP/IP, DNS, DHCP) Excellent communication skills, both written and verbal Ability to work independently as well as part of a team Customer-focused with the ability to remain calm under pressure If you are looking to advance your career in the IT sector, apply now