Connect, operating under the Screwfix banner and owned by the Kingfisher Group, is a leading name in the distribution of high-quality appliance spare parts and accessories. We are dedicated to delivering exceptional products and services to our diverse clientele across various sectors.
We have over 50 years’ experience in the appliance spare parts industry. Our most recent opportunity has been becoming part of Screwfix, which has allowed us to continue to expand with the extensive support, knowledge and resources that the Kingfisher group has to offer.
About the role and team:
This exciting opportunity is available due to an internal promotion.
Reporting to the Customer Service team manager you will be liaising with customers and providing a high-class customer experience.
The role will involve using your language skills (Spanish and English) for both verbal and written communication.
This role will be working Monday – Friday 8am-4pm or 8:30am – 4:30pm.
The role will involve:
Taking ownership of customer queries and reaching resolutions in a timely manner
Providing quotes and accurate information on spare parts and repairs
Promoting additional services such as fast delivery, associated products and email sign ups
Using both templates and personal responses in Spanish and English
Working to and achieving service KPI’s
Prospecting, presenting and closing the deal to secure new contracts
To be successful for this role you will:
Be fluent in Spanish with a good standard of English (verbal and written)
Previous customer service experience
Excellent communication skills
PC literate
What we offer:
Retail Trust - a free online support and counselling service
Employee support fund - non-repayable loan to help you in times of need
Enhanced Parent Policy
Enhanced Company Sick Pay
HapiApp - Lots of retail discounts (shops, gyms etc)
Speak Up - a confidential service to report any incidents at work
People Forum committee - a way for our people to have a say in the future of our business
20% Screwfix discount
Discount on all our stock
Skillshub - a learning management system to boost your knowledge both in and out of the workplace
PepTalk - a hub of hundreds of Pep Talks from industry professionals
A generous Length of Service scheme
Peakon Surveys - for you to have your say
Charity events open for all to get involved in
Company engagement events