Provide a robust resettlement service to single people who are transitioning from rough sleeping to accommodation.
This job description is intended as a working document only, giving a guideline to the major tasks to be performed. It is anticipated that the post will develop as working practices change in order to meet the demands of the service, new legislation or policies of the council. It is expected the post holder will contribute to and assist in the development of such changes.
Job Summary
1. To support people access and sustain a tenancy by encouraging and facilitating independence, quality of life, health and well-being by providing practical advice, information and support on a wide range of issues.
2. Provide flexible housing related support to vulnerable clients across Gravesham to enable individuals to set up and maintain their own accommodation safely and promote personal independence.
3. To support single people to access relevant welfare, benefits and support provisions that help alleviate poverty; making appropriate referrals to other support provisions.
4. Support single people to improve their financial resilience and respond to changes brought about by Benefit Reform.
5. To work in partnership with relevant organisations to ensure that they are accessing services and removing any barriers.
6. Support single people to ensure you reduce the risk of repeat homelessness and preventing tenancy breakdown whilst promoting independence and social inclusion.
7. Comply at all times with the requirements of data protection and freedom of information legislation.
8. Assist in the development and delivery of materials that will support single people provision of tenancy sustainment, welfare and benefits and financial inclusion, for example leaflets, web pages, workshops.
9. To proactively work with key stakeholders and partners and promote multi-agency working.
10. To be the senior officer in the team and assist the team to prevent rough sleeping.
11. Contribute to the delivery of specific initiatives that add to the provision of resettlement and inclusion for customers, such as facilitating and encouraging customers to establish training and employment and set up bank accounts.
12. Appropriately respond to queries or complaints regarding the service and embrace a culture of customer satisfaction, continuous improvement and value for money, adopting high standards of conduct and communication.
13. To record all contact with customers, ensuring records and databases are maintained, improved and updated.
14. To conduct outreach verifications.
15. To ensure all notes, risk assessments, interviews, referrals etc are inputted onto Inform.
16. To ensure MRI is updated with any move ins/out into HEAL House.
17. To ensure HB Spreadsheet is kept updated.
Main Responsibilities
To ensure single people are supported to secure and sustain housing and avoid the revolving door of homelessness. To respond to telephone calls and correspondence within the Council's specified target timescales. Working in partnership with internal and other external agencies contribute to the achievement of Council’s overall performance objectives, community development, sustainability and development. To work with the Government Guidelines of making rough sleeping rare, brief, and non-recuring.
General
A commitment and contribution to the Council's Equal Opportunities Policy is an essential requirement of the post. The post holder will carry out all duties and activities having regard to the provisions of the Health and Safety at Work Act 1974 and in accordance with any instructions from senior members of staff under that Act or any Council or Departmental Codes of Practice or Procedures. The post holder will comply with Statute and Council Policy in all respects. To undertake any new or refresher training for modules and also to pass training onto users. To carry out such other duties as may be required of you, commensurate with the grade and level of responsibility, as directed by management. To participate as required in the Council’s Emergency Planning Operations which may involve duties outside the post holder’s normal job description and contracted hours. In the event that an incident has occurred which disrupts the council’s ability to deliver its critical functions, the post holder will be expected to participate in the recovery stage which may include undertaking duties within the post holder’s competencies in other departments and/or at other locations. An awareness and commitment to section 17 which places a statutory duty on police and local authorities to work in partnership to reduce crime and promote community safety. It is also required that community safety is to be a thread running through all functions of the LA. A commitment to excellent customer service and the values of the Council.
Skills/Abilities
(Specific skills and abilities required to undertake the duties)
1. Interviewing, advocacy and negotiating skills.
2. Ability to communicate complex information to a wide variety of audiences.
3. Excellent IT skills and experience of using a range of packages (preferably Google).
4. Excellent communications skills, both written and verbal.
5. A flexible approach to work demands and caseloads.
6. Ability to work as part of a team and on your own initiative.
Knowledge
(Particular knowledge which will be necessary to perform the work effectively, e.g. of specific legislation or regulations)
1. Demonstrate knowledge of resettlement and tenancy sustainment.
2. Knowledge of the impact of homelessness and rough sleeping.
Qualification Training
(Educational/vocational qualifications and other training)
1. Verification will be required.
2. 4 GCSE’s at grade C or above, including Maths and English, or equivalent qualifications.
3. Hold a relevant Housing certificate.
Experience
(Level and type of previous experience)
1. Experience of working with a wide customer base including vulnerable people / rough sleepers.
2. Experience in providing housing advice.
Qualities
(Particular qualities necessary to carry out the works, e.g. ability to work under pressure or work cooperatively in a team)
1. Excellent customer service perspective.
2. Proven, good and supportive team player.
3. An organised and methodical approach to record keeping and files including electronic and manual systems.
4. Commitment to Equal Opportunities.
Special Conditions
(e.g. willingness to work unsocial hours or wear a uniform)
1. Must have adaptable and flexible attitude to work requirements.
Job Types: Full-time, Temporary
Pay: £30,949.00-£37,761.00 per year
Work Location: In person
Application deadline: 23/02/2025
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