Brief Description
Training Support Manager
The role is there to identify business needs and create development plans to help the regions drive safety and performance.
You will be the principal point of contact within the region with regards to all aspects of training and competence, dealing with multiple requests and queries in relation to these daily. Basing yourself within our delivery units daily and being with your customer to triage and react to queries face to face.
As a Training Support Manager, you will provide verified training requests for the planning team to action and communicate with a variety of customers to secure information for the planning team to deliver training. Alongside this, you will always lead by example in all aspects of safety within own team and within the region.
1. Build and develop productive relationships within the route and central functions to secure accurate training demand aligned to customer targets and objectives.
2. Uncover future enhancement initiatives requiring the development of the workforce through training interventions to facilitate accurate resource planning and optimal scheduling.
3. Triage and resolve where possible, issues relating to Public Relations for Network rail Training across the organisation to provide a positive customer experience.
4. Develop the training delivery plan for central projects to meet customer requirements whilst maximising the effective utilisation of the resources available.
5. Be the primary customer interface for customer training demand, and work with the centralised planning team on performance improvement initiatives and impact measurements to meet the customer demand.
6. Deliver optimal utilisation of facilities and resources through effective monitoring and reporting of demand and efficient planning and forecasting for the organisation.
7. Maintain effective relationships within Network Rail Training, maximising the utilisation of training places for the organisation.
8. Develop reporting and communication strategies that deliver business intelligence to the Route to maximise staff competence.
9. Actively contribute into the Network Training business planning process to secure relevant budget for required customer defined activities.
10. Provide support to Head of Regional Training for customer development
Benefits of joining Network Rail:
11. Option to buy/sell annual leave days
12. Pension schemes.
13. 75% subsidy on rail and underground season tickets.
14. Up to 75% off leisure travel for you and your family (subject to terms and conditions)
15. Interest-free travel loan for train and car park season tickets.
16. Discounts at stations with your Network Rail pass.
17. Flexible/hybrid working arrangements.
18. Volunteer leave to make a positive impact.
19. Healthcare Scheme, GymPass discounts, Cycle to work plus more.
20. We offer generous maternity and adoption leave to support our employees during significant life moments
About the role (External)
Essential
21. Excellent interpersonal and communication skills
22. Ability to influence others (negotiation skills, presentation skills, building partnerships & relationships)
23. Excellent Leadership skills capable of motivating the team.
24. Strong customer focus
25. Knowledge of business planning, commercial and financial management processes, and techniques.
26. Knowledge of Learning and Development
Desirable
27. Knowledge of Operating railway (not essential)
Please note: the job description for this role is attached to this advert. We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.