Project Coordinator – Service Delivery
DEPARTMENT: Service Delivery
LOCATION: Theale, Reading (This is a hybrid role requiring 3 days' attendance in our office in Theale, Reading).
REPORTING TO: Project Office Team Leader / Head of Service Delivery
JOB SUMMARY
A Project Coordinator is a Customer's primary point of contact and is responsible for providing administration and logistical support. Responsible for delivering all Customer orders in line with time, cost, and quality guidelines, with the objective of reaching set financial targets.
JOB RESPONSIBILITIES
* Management of Customer orders from receipt to successful delivery.
* Provide Customers with information and support in preparation for their implementation.
* Provide domain and technical expertise to deliver maximum value to the Customer.
* Effective management of resources to ensure high levels of utilisation.
* Update and maintain information on all company databases and systems, including billing, expenses, resource bookings, and full project history.
CUSTOMER DELIGHT
Delight our customers by:
* Providing a positive service that exceeds Customer expectation.
* Supporting the department to achieve exceptional levels of Customer service by ensuring that processes and controls are maintained.
TEAMWORK
Work together by:
* Ensuring the effective use of resources.
* Establishing common processes and sharing best practices.
* Ensuring that project issues are escalated in a timely manner.
* Ensuring good levels of communication with other departments.
INNOVATION
Innovating by:
* Establishing, monitoring, and improving departmental processes. Striving to standardise and introduce economies of repetition.
* Sharing lessons learnt within the team and department.
* Supporting the rollout of new solutions.
IMPROVEMENT (KPI's)
Constantly improving by:
* Participating in peer review of tasks, challenging and reviewing best practices.
* Taking ownership of a particular process, product, or domain. Becoming a Subject Matter Expert.
* Continuing to challenge personal ability throughout the role.
SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED
* Experience in a Customer Services environment.
* Capable and comfortable working in a fast-paced environment.
* Demonstrate a capacity for problem solving and decision making.
* A team player but able to work on own initiative.
* The ability to plan and prioritise own work.
* Great verbal and written communication skills.
* A responsible attitude. Professional and positive.
* Well organised.
* Energetic.
* Good 'people skills' for building relationships with colleagues at all levels.
* Calmness under pressure.
* Open and honest.
* Good commercial awareness.
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