Job Description
Act as a single point of contact for phone calls, emails and tickets from staff regarding IT issues and queries.
Key Accountabilities
* 1st line support - troubleshooting of IT related problems from software to hardware, such as Laptops, mobiles and Printers.
* Administer Active Directory- Creating user accounts, reset passwords, create groups.
* Maintaining an Asset Database and track changes.
* Troubleshoot basic network issues.
* Escalate unresolved issues to senior members of the team.
* To maintain a high degree of customer service for all support queries
* To arrange for external technical support where problems cannot be resolved in house
Skills & Competencies
* Excellent communication skills and telephone manner
* Excellent organisational skills
Knowledge & Qualifications
* Windows and Mac Operating Systems support
* Microsoft Office Suite
* User & Security Group Active Directory administration
Personal Attributes
* Self-motivated, proactive, independent thinker, with a “can do” mentality.
* Team Player
* Excellent communication skills.