Job summary Interview will be held on 3rd Feb 2025 Flexible & home working pattern is just one of the attractions this opportunity provides. We are looking to recruita Estates Support Officer based at St Mark Hospital, in Maidenhead. You will be working as part of the Estates and Facilities Department working on a busy helpdesk. You will be planning in maintenance jobs, liaising with contractors and raising orders for contractors. The key to this role is great communication and time management skills this will be vital to help with planning works across the county. Main duties of the job Operate Facilities Helpdesk for works requirements. Maintain computerised database of contacts. Produce reports from the software system as required. Act as receptionist for department callers including contractors. Raise purchase orders with suppliers, query invoices and pay within allotted timeframe Carry out routine clerical duties such as filing, photocopying etc and other tasks appropriate to the grade. Organise contractors to carry out works and liaise with site managers, staff etc. Follow up with staff for updates on jobs logged on the system Liaise with Estates Manager, Estates Supervisor to organise site visits with contractors. Reviewing of monthly procurement card spend for Estates team. Collate and review monthly meter readings About us Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days' annual leave rising with service opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites Date posted 20 January 2025 Pay scheme Agenda for change Band Band 4 Salary £27,857 to £30,570 a year per annum ( Incl of HCAS) Contract Fixed term Duration 9 months Working pattern Full-time Reference number 371-CS233 Job locations Estates Operational St. Mark's Hospital Maidenhead SL6 6DU Job description Job responsibilities The must haves for this role: Computer literate and knowledge of MS Office Excellent communication skills Good Standard of education Experience of working in a call centre/Helpline environment For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Helen Lomondais on 01189041733or email:helen.lomondaisberkshire.nhs.uk wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. Job description Job responsibilities The must haves for this role: Computer literate and knowledge of MS Office Excellent communication skills Good Standard of education Experience of working in a call centre/Helpline environment For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Helen Lomondais on 01189041733or email:helen.lomondaisberkshire.nhs.uk wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. Person Specification Education/Qualifications/Training Essential Good Standard of education ECDL Qualification or high degree of keyboard experience Secretarial / typing experience (preferably possessing RSA stage 1 typing) Desirable NVQ 2 in administration Continuous Professional Development Desirable Apprenticeship or equivalent Previous Experience Essential Previous office experience Experience of working in a call centre/Helpline environment. Experience of working in an accounts office and/or experience of involving/GRN etc Understanding of Building and Engineering services. Desirable NHS experience Desirable experience in a customer care role. Knowledge, Skills & Abilities Essential Numerical Skills Computer literate and knowledge of MS Office Excellent communication skills Ability to demonstrate initiative Experience of working with accounts e.g. invoicing, delivery notes, good received etc. Ability to undertake at any one time, a diverse range of work. Ability to communicate effectively both written and verbally. Desire to progress to higher levels of responsibility. Ability to work as a team player. Additional Requirements Essential Motivated with positive attitude Ability to prioritise workload Ability to give attention to detail Willingness to work as part of a team Confident and pleasant telephone manner / disposition Person Specification Education/Qualifications/Training Essential Good Standard of education ECDL Qualification or high degree of keyboard experience Secretarial / typing experience (preferably possessing RSA stage 1 typing) Desirable NVQ 2 in administration Continuous Professional Development Desirable Apprenticeship or equivalent Previous Experience Essential Previous office experience Experience of working in a call centre/Helpline environment. Experience of working in an accounts office and/or experience of involving/GRN etc Understanding of Building and Engineering services. Desirable NHS experience Desirable experience in a customer care role. Knowledge, Skills & Abilities Essential Numerical Skills Computer literate and knowledge of MS Office Excellent communication skills Ability to demonstrate initiative Experience of working with accounts e.g. invoicing, delivery notes, good received etc. Ability to undertake at any one time, a diverse range of work. Ability to communicate effectively both written and verbally. Desire to progress to higher levels of responsibility. Ability to work as a team player. Additional Requirements Essential Motivated with positive attitude Ability to prioritise workload Ability to give attention to detail Willingness to work as part of a team Confident and pleasant telephone manner / disposition Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Berkshire Healthcare Foundation Trust Address Estates Operational St. Mark's Hospital Maidenhead SL6 6DU Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)