Job Description:
About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
* This role is for someone passionate about improving communication with our customers across various formats, creating engaging, simple, and interesting content.
* You will produce documentation such as user guides, reference materials, letters, emails, and more.
* Your work will be varied, requiring you to manage multiple priorities in a busy environment.
* You will collaborate with Marketing and Product Managers to align content with customer journeys.
* Translate complex technical information into easy-to-understand copy for diverse audiences.
* Maintain a mindset of continuous improvement and innovation, challenging the status quo.
* Ensure operations staff have accurate, up-to-date content for customer interactions across channels.
What we’re looking for:
* Skill in converting technical content into engaging, accessible copy.
* Strong attention to detail and analytical skills.
* Ability to work collaboratively across business units.
What you can expect from us:
* Generous pension contributions up to 14% employer contribution.
* Real living wage.
* Starting with 25 days annual leave plus your birthday off, increasing with service.
* Onsite parking in Crawley.
* Income protection, critical illness cover, and death in service insurance.
* Work from abroad policy available for all levels.
* Employee healthcare benefits.
* Parental and adoption leave.
* Learning and development opportunities, including professional qualifications and study support.
* Travel season ticket loans.
* Subsidised restaurant at Crawley office.
* Volunteering days and charity payroll giving.
* Onsite gym and Ride-to-Work scheme.
* Social clubs and events.
Learn more about employee support on our website.
Disability Statement:
We are an equal opportunities employer committed to fair treatment and dignity. We welcome applications from all candidates and are dedicated to providing reasonable adjustments during the recruitment process.
Perks:
We value our staff with benefits like an award-winning pension, healthcare, onsite gym, personal trainer, massages, subsidised restaurant, and more. Our training program supports career development and fulfilling growth.
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