Job summary A strong focus on claims and finances and responsible for overseeing the day-to-day operations of an office, with specific attention to handling claims, managing financial records, and ensuring smooth administrative processes. This role requires a strong understanding of both administrative duties and financial management, as well as the ability to handle claims, billing, and budget tracking. Main duties of the job The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. Assisting with the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities. Ensuring that all staff have undertaken a robust induction process, including staff employed via the PCN and appropriately recorded all information. Maintaining an effective overview of and ensuring compliance with HR legislation. Assisting with the financial elements of the organisation, including Invoices, remittances, budgets, [bank accounts, accounting systems], petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners. Updating and embedding the efficient business resilience plan (BRP) About us Norton Medical Centre aims to provide the best possible NHS care for our patients. We provide comprehensive care in a comfortable and professional setting. To treat everyone with dignity, respect, kindness and understanding to demonstrate that every patient is valued. Date posted 18 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A5669-25-0003 Job locations Norton Medical Centre Billingham Road Stockton-on-tees Cleveland TS20 2UZ Job description Job responsibilities The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The Office Manager is responsible for: Assisting with the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities. Ensuring that all staff have undertaken a robust induction process, including staff employed via the PCN and appropriately recorded all information. Maintaining an effective overview of and ensuring compliance with HR legislation. Assisting with the financial elements of the organisation, including Invoices, remittances, budgets, [bank accounts, accounting systems], petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners. Updating and embedding the efficient business resilience plan (BRP) Managing contracts for services, i.e., cleaning, gardening, window cleaning etc. Managing the procurement of organisation equipment, supplies and services Coordinating the reviewing and updating of all organisation policies and procedures Assisting with change and continuous improvement initiatives; coordinating all projects within the organisation. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP) Ensuring the team reaches QOF targets (supported by the nursing and administrative leads) Updating and implementing new effective communication strategies (internal and external) Ensuring the organisation maintains compliance with its NHS contractual obligations. Actively encouraging and promoting the use of patient online services Liaising at Internal and external meetings as required Marketing the practice appropriately Supporting the management of the Patient Participation Group Effectively managing/supporting the management of all complaints in line with current legislation and guidance Coordinating the organisation diary, ensuring meetings are scheduled appropriately. Job description Job responsibilities The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. The Office Manager is responsible for: Assisting with the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities. Ensuring that all staff have undertaken a robust induction process, including staff employed via the PCN and appropriately recorded all information. Maintaining an effective overview of and ensuring compliance with HR legislation. Assisting with the financial elements of the organisation, including Invoices, remittances, budgets, [bank accounts, accounting systems], petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners. Updating and embedding the efficient business resilience plan (BRP) Managing contracts for services, i.e., cleaning, gardening, window cleaning etc. Managing the procurement of organisation equipment, supplies and services Coordinating the reviewing and updating of all organisation policies and procedures Assisting with change and continuous improvement initiatives; coordinating all projects within the organisation. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP) Ensuring the team reaches QOF targets (supported by the nursing and administrative leads) Updating and implementing new effective communication strategies (internal and external) Ensuring the organisation maintains compliance with its NHS contractual obligations. Actively encouraging and promoting the use of patient online services Liaising at Internal and external meetings as required Marketing the practice appropriately Supporting the management of the Patient Participation Group Effectively managing/supporting the management of all complaints in line with current legislation and guidance Coordinating the organisation diary, ensuring meetings are scheduled appropriately. Person Specification Qualifications Essential Good standard of education with excellent literacy and numeracy skills Leadership and/or management qualification Experience of working with the general public Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a healthcare setting Experience of managing large multidisciplinary teams Desirable Degree - Relevant to job role Experience Essential Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Excel/spreadsheets Person Specification Qualifications Essential Good standard of education with excellent literacy and numeracy skills Leadership and/or management qualification Experience of working with the general public Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a healthcare setting Experience of managing large multidisciplinary teams Desirable Degree - Relevant to job role Experience Essential Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Excel/spreadsheets Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Norton Medical Centre Address Norton Medical Centre Billingham Road Stockton-on-tees Cleveland TS20 2UZ Employer's website http://nortonmedicalcentre.nhs.uk/ (Opens in a new tab)