About the role
We are looking for a Customer Strategy Executive to join our team, offering hybrid working with three days in the office and two days from home.
The key focus of this role is to manage our customer listening programme, providing actionable insights into customer sentiment and shopping behaviors to support business decisions and strategic initiatives supporting the Customer Strategy Manager.
You will be responsible for
* Carry out regular reporting of Customer Shopping Trip measures and customer sentiment to enable key stakeholders to drive action; weekly, periodically, quarterly and ad-hoc.
* Manage the day-to-day running of our third-party customer listening programme, working closely with the account team and Customer Strategy Manager to continually develop the programme.
* Provide ongoing engagement, support and onboarding for core and franchise stores with the customer listening programme.
* Create, collate, and compile varied sources of data and research and translate insights to inform key business decisions aligned to our business strategy from a customer and market perspective.
* Work on varied initiatives to support the enablement of our customer strategy; focusing on better understanding the needs of our strategic customer and how this translates into action across the business.
* Work closely with the wider insight teams and Customer Strategy Manager to proactively review business data and identify key trends.
* Support the Customer Strategy Manager in the creation of proposition canvases to highlight customer and business opportunities, engaging a multifunctional work team that identifies customer pain points/opportunities to improve the experience in-store and takes the proposition canvas right through to concept.
* Provide the customer input lens into reviews of new propositions, working closely with relevant teams e.g., Online, Digital, Product, Customer Team.
* Support the Customer Strategy Manager on ad-hoc business reporting and administration tasks.
You will need
Technical Skills:
* Experience of developing and communicating a strategy across multiple channels.
* Good analysis/numerical skills.
* Strong stakeholder management skills.
* Strategic thinking to develop clear plans.
* Good time management, planning and organising skills.
* Experience of the convenience retail sector.
Qualifications:
* Degree level qualification in Business preferred but not essential.
* Good written and verbal communication.
* Knowledge of Microsoft applications including Word, PowerPoint and Excel.
What’s in it for you
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
* 10% Discount in One Stop.
* 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends).
* 20% Discount on F&F Clothing in Tesco Stores.
* 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family.
* 20% off car, pet and home insurance at Tesco Bank. T&C’s apply.
* Discounted eye care through Vision Express.
* A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs.
* Discounted Simply Health cash plan.
* Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more.
* Save as you earn scheme annual invitation.
* WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues.
* Annual leave entitlement increases with length of service.
* Retirement Savings Plan.
* Life Assurance.
* Car Allowance (if applicable to job role).
* Private Medical insurance (if applicable to job role).
* Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.
One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.
About us
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