Job Title: Operations Manager – Lovely Pubs
Location: Warwickshire – Worcestershire Area (Must live
in these counties to apply)
About Lovely Pubs:
Lovely Pubs operates a select group of premium pub-restaurants known for their
warm hospitality, fresh seasonal food, and community atmosphere. We are seeking
an exceptional Operations Manager to oversee and elevate our offering, while
maintaining the distinct identity of Lovely Pubs.
Job Purpose:
We have an exciting opportunity for a dynamic and
experienced Operations Manager to lead the team at Lovely Pubs. You’ll manage 7
sites across Warwickshire, ensuring they consistently deliver outstanding
hospitality, fresh food, and exceptional customer experiences.
To thrive in this role, you’ll need high emotional
intelligence, meticulous attention to detail, and a true zest for hospitality.
You’ll lead with energy and inspire your teams to continuously improve. A
passion for fresh food and the ability to help engineer menus that deliver
quality at pace are essential.
Key Responsibilities:
Leadership and Direction
* Provide
inspirational leadership to your teams, ensuring they consistently deliver
high standards of food, drink, and hospitality.
* Foster
a culture of collaboration, support, and high morale across all sites.
* Establish
a working environment where teams feel empowered and engaged.
Customer Experience
* Have
a real passion for hospitality and the principle of ‘shared ownership’,
share our Purpose of ‘creating experiences that nourish the soul’
* Ensure
a fantastic customer experience by setting and maintaining outstanding
service and quality standards across all Lovely Pubs locations.
* Stay
ahead of industry trends and make regular competitor visits to ensure
Lovely Pubs remains the first choice for customers.
* Drive
continuous improvement of the guest experience, always seeking to refine
and evolve our offering.
Developing Your People
* Build
and strengthen your teams by coaching managers, providing development
opportunities, and fostering a culture of learning.
* Regularly
identify and mentor high-potential team members, ensuring a robust
succession plan across all sites.
* Encourage
a shared sense of ownership amongst teams, ensuring everyone feels
invested in the success of their pub.
Optimising Financial Performance
* Take
a commercial, entrepreneurial approach to drive profitability and growth
across the Lovely Pubs portfolio.
* Ensure
each pub has a clear vision that aligns with the Lovely Pubs brand and
Fuller’s values.
* Use
data-driven insights to analyse performance and identify opportunities for
growth and profit maximisation.
Protecting Our Reputation
* Implement
and enforce health and safety standards, ensuring a safe environment for
both staff and customers.
* Uphold
Fuller’s reputation and Lovely Pubs’ brand by adhering to legal and
compliance standards, fostering trust and excellence in all operational
aspects.
Required Experience, Skills, and Qualifications:
* Proven
track record of delivering sales and profit growth within a multi-site
hospitality environment.
* An
inspiring leader with high emotional intelligence and meticulous attention
to detail.
* Passionate
about fresh, seasonal food with a solid understanding of menu engineering
to deliver great food quickly and consistently.
* A
real zest for hospitality with a belief in the principle of Shared
Ownership – making every team member feel responsible for the guest
experience and the business’s success.
* Strong
commercial acumen, with the ability to make data-informed decisions to
drive performance.
* Willingness
to work 2-3 evenings a week and every other weekend, to ensure hands-on
leadership during key trading times.
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What We Will Be Looking For in You:
* You
have a genuine passion for our pubs and people, with a constant drive to
improve performance and quality.
* You
can build a motivated, high-performing team by demonstrating leadership behaviour’s
that inspire trust and collaboration.
* You
are a role model for the team and your peers, embodying our values in
everything you do.
* You
can balance the practicalities of running a profitable business with the
passion and creativity that keeps Lovely Pubs at the heart of the
community.
If you’re passionate about fresh food, premium hospitality,
and leading teams to deliver exceptional experiences, we want to hear from you.
Apply Now and be part of an exciting future at Lovely Pubs!