Job Description The Role Support with daily workload and delegation to team Supervise work, check completion and deliver to expectation set by line manager Use business communication tools for completion of tasks and ensure your team understand all key functions Understand all process and procedures and set the example for others Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles Support with maintaining store environment and housekeeping standards Understand company policy and rules regarding security measures and demonstrate compliance and controls Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements Understand product features and benefits, ensuring knowledge is kept up to date in line with new products Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners Understand KPI targets and expectations to achieve results Demonstrate commercial awareness and adopt right product, place and time compliance Engage with and feedback issues to contribute to the wider business Support with identifying development needs within the team Support senior management to coach the team Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store Support senior management to coach the team