Summary
Velocity Academy have an exciting new opportunity for an IT apprentice with Gresham, a software company based in Southampton. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career.
Wage
£18,500 a year
Training course
Information communications technician (level 3)
Hours
Monday to Friday 08:00 to 16:30 or 09:00 to 17:30
37 hours 30 minutes a week
Possible start date
Monday 31 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This is an entry level role so whilst you may not have much work experience, you will have an interest in IT and a willingness to learn at pace. More importantly, you will have excellent problem solving and diagnostic skills and a positive attitude and be able to maintain exceptional levels of customer service, remaining calm and professional even when faced with complex problems or difficult situations. You will thrive working collaboratively as part of a team and at the same time will be self-motivated and able to work autonomously, managing your own time.
Your duties and responsibilities in this role will consist of:
* Acting as part of a wider team you will manage and monitor all installed systems and infrastructure
* You will learn to be responsible for installing, configuring, testing, and maintaining operating systems, application software and system management tools
* You will learn to proactively ensure the highest levels of systems and infrastructure availability, responding to and processing support tickets raised by our global employee population
* You will help in identifying and recommending system and process improvements to enhance the Internal Systems service, working methods and practices
* Deploying new internal systems where directed, you will learn to provide a high level of support for Linux, macOS and Windows to our global employees
* Where necessary, you will provide systems support across our network of global offices
Where you’ll work
5 Benham Road
Southampton Science Park, Chilworth
Southampton
SO16 7QJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
VELOCITY 1ST LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
* Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
* Address IT issues by prioritizing in response to customer service level agreements
* Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
* Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit:
Requirements
Essential qualifications
GCSE in:
* English & Maths (grade Minimum 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Physical fitness