Mears Housing Management are seeking Resident Welfare Officers to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation. Pastoral, floating support will be required to support the management and sustainment of interim accommodation and to support a pathway to settled accommodation.
The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs.
Key Responsibilities
* Diary and Property Management: Arrange your own schedule, managing a portfolio of property inspections, and checking on completed work.
* Planning and Support: Support service users with health, finance, repairs, and the move-on process.
* Appointments and Referrals: Assist with service users' appointments and make necessary referrals, including fallback support as needed.
* Food and Basic Needs: Arrange food parcels and ensure service users have access to essential resources.
* Accommodation Support: Help find and arrange accommodation options for service users.
* Communication: Regularly interact with service users via face-to-face meetings and telephone calls, alternating throughout the month. This includes making sure service users attend their appointments.
* Repairs and Maintenance: Raise work orders for repairs needed in properties.
This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.
This role does come with a Company Car; holding a full UK driving license is a requirement for this role due to the travel required to cover the patch.
Role Criteria
This role forms part of the front-line service team who are delivering to a vulnerable client group.
You will need:
* Demonstrable experience of working in a similar role
* Experience of working with vulnerable and diverse client groups
* Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking
* Ability to identify individuals and family needs and recognise the required support packages to maintain independence
* Ability to communicate effectively with colleagues and clients both face-to-face and by phone/email.
* Ability to work under own initiative.
* You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others
* Full UK Driving License
Benefits we can offer you
* 25 days annual leave plus bank holidays
* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
* Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
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