Company: LRQA
Job ID: 41519
Location: Birmingham : 1 Trinity Park : Bi, Germany : Remote Based, Hamburg : Uberseeallee 10, Houston : 2500 CityWest Blvd, Madrid : Princesa 29, Mumbai: Solitaire Corporate Park, Rotterdam : George Hintzenweg 77, Shanghai : 288 Nanjing West Road
Position Category: Technical
Position Type: Employee Regular
The Technical Quality & Governance function works to ensure that LRQA has the appropriate global licenses to operate its business. This is achieved by ensuring that our quality management system, accreditations, technical competencies, and technical support are governed correctly per the LTO standards, specifically ISO 9/14/45k and the ISO 17000 standards. The TQG team is also responsible for ensuring that complaints are fairly considered from SMEs, supporting internal technical investigations, and assisting the marketing team for product development launches to ensure that global services can be delivered to customers consistently and repeatedly aligned to external regulatory or delivery requirements.
With the recent changes to our OneTQG structure, we are seeking a Technical leader for our Engineering & Manufacturing product suite. You'll be responsible for leading a team of 7 across several products and services within the Engineering and Manufacturing space such as PED, ASME, CPR, Renewables, NDT, etc., ensuring that the business, governance, technical needs, and commercial development goals are supported. You'll work with the team to ensure the development and implementation of global product frameworks, delivering a consistent, repeatable service to both internal and external clients. You will be focused on leading the product cluster training, integration, and communication across the LRQA group to ensure products/scheme compliance and governance by effectively interfacing with key business partners.
Closing date for applications: 2nd January 2025
What will you do?
* Accountable for the technical management of LRQA product cluster group to support delivery of LRQA global strategic objectives.
* Lead the development and implementation of the overall global cluster product frameworks and champion thought leadership/strategic direction aligned to future product management, growth, and compliance needs.
* Lead the effective end-to-end technical management of global cluster products, including liaison with the external product/scheme owner.
* Line Management responsibility for the *CLUSTER* group of SMEs, globally.
* Ensure oversight of scheme performance is managed and reported. When internal and external KPIs are at risk or have been missed, take appropriate action to resolve and, where necessary, escalate.
* Support the establishment of steering groups for LRQA BA strategic products, working proactively to ensure the groups are functioning effectively to deliver product and scheme requirements.
* Ensure each product within the cluster group has defined CPD criteria and ongoing calibration training/activities scheduled to maintain ongoing Auditor and Technical Review competency.
* Ensure changes/updates to products/schemes within the cluster group have clearly defined implementation plans to ensure operational readiness.
* Implement mechanisms for product technical support and interpretation of legislation and product requirements, management system processes, products, and procedures to global Region and Operational Teams, Auditor communities, and other Business Partners i.e., Sales.
* Provide input into global product technical strategies and business plans. Work with the Global Technical Product Manager to translate plans and goals into cluster group objectives and implement these within agreed principles, approach, and budgets.
* Interpret cluster product/scheme specific rules to ensure technical decisions strike a balance between meeting client and business needs and adherence to scheme and accreditation requirements.
* Coach and mentor a commercial mindset and culture through the leadership of the technical product cluster group to support business growth and diversity.
* Support the improvement of customer experience, including driving the resolution of unresolved 3rd party complaints, certification disputes, and accreditation/sector scheme non-conformities ensuring they are resolved in line with LRQA processes and timescales.
* Oversight of Product Review activity completion for each product within specific cluster; identified issues resolved and opportunities for improvement socialized.
* Provide support & technical requirements input to Sales & Global/Key Accounts in preparation of RFPs.
What will you bring?
* Degree or business qualification, with management experience within a technical area of specialism, ideally across a product within the product cluster group is desirable.
* Experience in providing technical support and advice within a technical and field auditing environment.
* Experienced in developing, delivering, and integrating technical and product frameworks, building and sustaining positive commercial and internal and external relationships.
* Experienced in development, delivery, and needs-based analysis of training requirements and processes ideally within a global environment is an advantage using a variety of electronic media.
* An assertive approach to problem-solving with strong communication and diplomacy skills to guide, negotiate, influence, and persuade at all levels, working collaboratively across a group of key Business Partners.
* Proven experience and knowledge of effective and timely management of projects with varying degrees of complexity, including prioritization and ensuring compliance with processes, systems, and product/scheme/accreditation requirements.
* Experience of external audit requirements for Accreditation Bodies, Scheme/Product Owners, and Regulators.
* Line Management experience, mentoring of direct & indirect team members, contributor to individual team development plans. Monitoring of Team goals and objectives.
* Adaptable and well organized with a practical-minded approach and proven ability to work to tight deadlines.
* Likely to hold a Chartered/Professional qualification and a member of a relevant professional institution is desirable.
Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients, and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure, and more sustainable future.
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