CK Group are recruiting for a Customer Service Specialist to join a diagnostics company at their site in Burgess Hill, on a contract basis for 12 months.
Salary:
Rate - £15.00ph - £17.00ph PAYE.
Customer Service Specialist Role:
* Manage customer communications within agreed service levels and maintaining high quality service.
* Offer first- and second-line digital support across several platforms whilst promoting the use of available tools.
* Communicate with third-party suppliers to process required purchase orders or resolve any logistical queries.
* Support other departments and stakeholders to ensure smooth operation.
* Ensure all data on our systems is kept up to date as required.
* Handle any customer dissatisfaction, providing appropriate solutions and alternatives.
* Proactively adhere to processes surrounding Export Control and Incoterms.
Your Background:
* Experience with Customer Relationship Management systems and tools.
* Customer service experience (preferably in a contact centre environment).
* Experience with both business-to-business and consumer-based customer service.
Company:
Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communities within the UK.
Location:
This role is based at our client’s site in Burgess Hill, hybrid working.
Apply:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 108 302 in all correspondence.
Please note:
This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
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