Juice Personnel are currently working with a well-established company, who are seeking a Billing Team Leader for a small team of 3. But must have a strong leadership presence to help with people management as well as invoicing/billing/analysing data. The Juicy Bits: Based in Grangemoor WF4 Office-based only Hours: Monday to Friday, 9:00 AM 5:00 PM Salary: £30,000 - £33,000 per annum DOE The Role: We are looking for a proactive and experienced Billing Team Leader to oversee the billing process, ensure accuracy in invoicing, and provide strong leadership to a small team of 3. You will be responsible for managing workflows, analysing billing data, and improving efficiency within the department. The role requires strict adherence to business targets, contract-specific requirements, and SLA commitments, while maintaining the highest standard of customer service for both internal and external clients. Key Responsibilities: Lead a team of invoicing staff to ensure accurate invoicing and business targets are met Ensure team productivity aligns with daily, weekly, and monthly KPIs & SLA requirements Conduct daily meetings with the team to review workload and performance Provide daily statistical updates on productivity and backlog to the business Attend internal onboarding meetings to support the rollout of new contracts Prepare for and participate in regular meetings to reduce overall Work in Progress (WIP) Perform quality checks on team members' work Conduct monthly one-to-one meetings with team members Take ownership of escalated issues and provide effective resolutions Manage team overtime budgets effectively Conduct annual appraisals and performance reviews Oversee recruitment, training, and development of new staff Handle disciplinary actions, performance management, and absence management for the billing team Provide one-on-one coaching and continuous development for team members Review aged debt and participate in regular review meetings About You: Proven experience in a team leader or management role, ideally within billing or invoicing Strong experience in invoicing, billing, and financial analysis Exceptional people management and customer service skills Ability to identify areas for improvement and implement effective solutions Strong decision-making skills with the ability to use initiative Excellent communication skills, both written and verbal, with the ability to engage with all levels of stakeholders Highly organised with excellent problem-solving abilities Proficient in Microsoft Office applications, particularly Excel Ability to adapt management style to support different team members Ability to work flexibly and meet business requirements Desirable: Experience working within a fast-paced invoicing team Knowledge of patient lifting and handling equipment used in the healthcare industry Education & Experience: Educated to GCSE level with at least 3 A-C passes, including Maths and English Benefits: 25 days holiday Life Assurance Salary sacrifice pension Medicash health plan (claim towards health costs such as dental, optical, physiotherapy, and chiropody) Free parking on-site Employee recognition schemes Social events and committee Ongoing training and development opportunities Company benefit discounts and reward schemes, including retail and hotel discounts Please Note: This vacancy is being advertised on behalf of Juice Personnel, which is operating as an employment agency. Please Note: As Juice Personnel is a reputable recruitment agency, we do not submit your CV to the end client until you have met with us. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours, your application has not been successful.