Job summary We have an exciting opportunity to join this small and friendly team as an Anticoagulant and Thrombosis Clerical Assistant at University Hospitals Dorset You will support the consultant haematologist, consultant nurse, lead nurse and anticoagulant practitioners with administration duties related to service. Including answering the telephone and making phone calls to patients. Full training doe this role will be given. Base Location: Yeomans Way Interview Date: UHD Main duties of the job o Using Dawn printing and sending out clinic/additional letters to GPs, patients and other Allied Health Professionals.o Assist anticoagulation clinic in cancelling clinics and rescheduling using DAWN Software, where necessary.o To ensure the values of UHD are maintained and practised on a daily basis ensuring all patients are treated with dignity and respect to ensure a high standard of service is maintained.o To answer the telephone and dealing with enquiries from patients, GPs and Allied Health Professionals. And relay medical advice as per clinical guidance. o To give warfarin dose to patients as per Nurse practitioner instructions.o To record all telephone calls made and received using DAWN software.o To Open and send posto To scan confidential clinical information on to the DAWN software and EPR.o To open and send emailso Use of Ecamis/Dawn/EPR/EPMA/NHS/Winpath service finder information systems to look up laboratory results when the anticoagulant Nurse Practitioners requests.o Collection of audit data. For example Auditing of Inpatients who have no VTE prophylaxis (Pharmacological or mechanical) prescribed at RBH and PGH.o Using Dawn/EPR/DCR checking list of patients who have not attended within one week post scheduled date for their INR blood test appointments and send patient and GP non- attendance letter About us Our values define who we are as TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview. There is a planned move for this service anticipated during the next year, details of which are yet to be confirmed. Upon relocation of the role/service, excess mileage allowance / reimbursement will not apply, and any travel between the postholder's home and work base will be classified as a commute. Any other changes unrelated to this, will be handled in line with Trust/National terms and conditions. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa Contract Permanent Working pattern Full-time Reference number 153-SP03828 Job locations Yeomans Way Bournemouth BH8 0BJ Job description Job responsibilities See job description attached. Using Dawn printing and sending out clinic/additional letters to GPs, patients and other Allied Health Professionals. Assist anticoagulation clinic in cancelling clinics and rescheduling using DAWN Software, where necessary. To ensure the values of UHD are maintained and practised on a daily basis ensuring all patients are treated with dignity and respect to ensure a high standard of service is maintained. To answer the telephone and dealing with enquiries from patients, GPs and Allied Health Professionals. And relay medical advice as per clinical guidance. To give warfarin dose to patients as per Nurse practitioner instructions. To record all telephone calls made and received using DAWN software. To Open and send post To scan confidential clinical information on to the DAWN software and EPR. To open and send emails Use of Ecamis/Dawn/EPR/EPMA/NHS/Winpath service finder information systems to look up laboratory results when the anticoagulant Nurse Practitioners requests. Collection of audit data. For example Auditing of Inpatients who have no VTE prophylaxis (Pharmacological or mechanical) prescribed at RBH and PGH. Using Dawn/EPR/DCR checking list of patients who have not attended within one week post scheduled date for their INR blood test appointments and send patient and GP non- attendance letter Job description Job responsibilities See job description attached. Using Dawn printing and sending out clinic/additional letters to GPs, patients and other Allied Health Professionals. Assist anticoagulation clinic in cancelling clinics and rescheduling using DAWN Software, where necessary. To ensure the values of UHD are maintained and practised on a daily basis ensuring all patients are treated with dignity and respect to ensure a high standard of service is maintained. To answer the telephone and dealing with enquiries from patients, GPs and Allied Health Professionals. And relay medical advice as per clinical guidance. To give warfarin dose to patients as per Nurse practitioner instructions. To record all telephone calls made and received using DAWN software. To Open and send post To scan confidential clinical information on to the DAWN software and EPR. To open and send emails Use of Ecamis/Dawn/EPR/EPMA/NHS/Winpath service finder information systems to look up laboratory results when the anticoagulant Nurse Practitioners requests. Collection of audit data. For example Auditing of Inpatients who have no VTE prophylaxis (Pharmacological or mechanical) prescribed at RBH and PGH. Using Dawn/EPR/DCR checking list of patients who have not attended within one week post scheduled date for their INR blood test appointments and send patient and GP non- attendance letter Person Specification Qualifications Essential Keyboard Skills Numeracy and literacy skills Vocational Level 3 or equivalent knowledge/experience Experience Essential Experience of Clerical Duties in office/administration environment. Customer service experience Experience in the use of IT Desirable Experience of working with anticoagulant software Technical Skills Competencies Essential Excellent verbal and written communication skills Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks. Knowledge Essential Knowledge of Microsoft Office Knowledge of administration and clerical systems/procedures Clear understanding of confidentiality / GDPR Good level of understanding of IT packages Other requirements specific to the role Essential Ability to plan and prioritise own work Able to travel across all sites Enthusiastic and self-motivated Able to work flexibly Team player Ability to deal courteously and sensitively with patients Language requirement Essential Able to speak English as necessary to undertake the role Personal Attributes Essential Interested in working in the healthcare sector/NHS environment Able to prioritise own workload and work to deadlines Able to follow instructions to carry out tasks Ability to work as part of a busy team and also use own initiative Excellent interpersonal skills Open and responsive Ability to deal with emotionally stressful situations and resolve confrontational issues via telephone Ability to work and remain calm under pressure Well-presented and professional behaviour. Desirable Ability to recognise improvement opportunities Person Specification Qualifications Essential Keyboard Skills Numeracy and literacy skills Vocational Level 3 or equivalent knowledge/experience Experience Essential Experience of Clerical Duties in office/administration environment. Customer service experience Experience in the use of IT Desirable Experience of working with anticoagulant software Technical Skills Competencies Essential Excellent verbal and written communication skills Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks. Knowledge Essential Knowledge of Microsoft Office Knowledge of administration and clerical systems/procedures Clear understanding of confidentiality / GDPR Good level of understanding of IT packages Other requirements specific to the role Essential Ability to plan and prioritise own work Able to travel across all sites Enthusiastic and self-motivated Able to work flexibly Team player Ability to deal courteously and sensitively with patients Language requirement Essential Able to speak English as necessary to undertake the role Personal Attributes Essential Interested in working in the healthcare sector/NHS environment Able to prioritise own workload and work to deadlines Able to follow instructions to carry out tasks Ability to work as part of a busy team and also use own initiative Excellent interpersonal skills Open and responsive Ability to deal with emotionally stressful situations and resolve confrontational issues via telephone Ability to work and remain calm under pressure Well-presented and professional behaviour. Desirable Ability to recognise improvement opportunities Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Dorset NHS Foundation Trust Address Yeomans Way Bournemouth BH8 0BJ Employer's website https://www.uhd.nhs.uk/careers (Opens in a new tab)