Care Navigator (Reception) While providing a professional, respectful and efficient call handling and face to face service, our Care Navigators occupy many roles and play a crucial part in helping our patients get to the right support, at the right time, to help manage a wide range of needs. Each member is trained to deal with a variety of associated administration duties and follow all relevant procedures, policies and processes to ensure they are working in an efficient and courteous manner at all times. The Care Navigator will embed and sustain an ethos of care throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service both within and out of the surgeries capacity. Below highlights areas of daily duties: Dealing with all general enquiries efficiently with the ability to explain protocols and procedures, make new and follow-up appointments by booking, cancelling and rearranging appointments Answering phones in polite and a timely manner Processing telephone, in person and askmyGP requests for appointments, visits and telephone consultations and ensuring callers are given accurate information Dealing with incoming documents as per practice protocols and procedures Liaising with local hospitals, pharmacies and other health care professionals as required Taking messages or sharing relevant new information when presented, ensuring accuracy of detail with prompt and appropriate delivery methods Management of tasks, askmyGP requests and maintenance of patient notes Where relevant, processing, following up or informing patients of results and dealing with urgent queries Printing blood forms and completion of any other administrative forms as necessary Chaperoning patients as and when required (training provided) Safely handling / processing samples received from patients following practice protocols Attending mandatory training sessions Accepting payment and issue receipts for relevant charges for private (non General Medical Services) services Provide support in achieving the Practice Targets such as QOF and Clinical Audits Maintaining knowledge of the appointment system and request training where necessary Registering new patients within the timeframe set and providing accurate information regarding registration queries Maintaining patient records with up to date information where necessary Front of house duties, such as, checking in patient for appointments and dealing with any requests whilst adopting relevant triaging protocol Dealing with any queries from clinicians in a timely manner Attending team meetings Ensure closing protocol is fulfilled when completing closing shifts Any other duties considered appropriate to the post by Management / Reception Supervisor Dispensary Assistant At Martlesham Heath Surgery, we offer a service for dispensing and we pride ourselves in the service we provide to our patients. You will be able to project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient manner. Along with assisting in the preparation of all aspects of dispensing and assist with stock control, ordering and re-stocking of the dispensary. Your main duties and responsibilities will include, but will not be limited to: Issuing stock items and prepared prescriptions Collection of prescription charges/checking patient exemption statements Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions, this may be inclusive of refrigerated items. Cleaning work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order. Maintaining full and accurate records of all dispensing transactions. Undertaking other reasonable duties within the framework of the post Dispensing and checking repeat prescriptions Reviewing orders for repeats and dealing with any associated queries. Knowledge and understanding about the appropriateness of requests for medication is required, checking with the appropriate Clinical Team or in patient records if there are any concerns.