Directorate: Enforcement
Job Title: Fines Officer
Pay Span: 11.88 PH
Working Hours: MON-FRI
Location: Southend
Background
Her Majesty's Courts and Tribunals Service is responsible for the administration of Fixed Penalty tickets issued by Police Forces across England and Wales. This activity is carried out in 33 offices within the seven regions, each responsible for the collection of payments and dealing with correspondence. Band E staff must display a commitment to four key principles: Continuous change, LEAN principles, managing uncertainty, and improving performance.
Overview
The key purpose of the role is to provide administrative support to HMCTS in ensuring payments are brought to account to ensure customer satisfaction.
Key Responsibilities
1. Deputising for Band D Team Leaders as required.
2. Supervise post opening/floor walker.
3. Allocate workload to Band F staff.
4. Receipt, balance, bring to account, and bank all monies paid.
5. Process correspondence and reports in respect of fixed penalties, camera detected and similar offences, including Penalty Notices for Disorder and Diplomatic FPNs.
6. Process payments allocated to the suspense account.
7. Monitor and update suspended cases from computer reports.
8. Monitor and action all items received into the secure email.
9. Process refunds, cheques, and payments as authorised.
10. Input, locate, and retrieve data from computer systems and prepare appropriate papers.
11. Check, validate, and amend computer-held data, including refund files, licence location reports, mismatch reports, DVS audits, and escalation reports.
12. Deal effectively with all public enquiries and liaise with the DVLA and Police Forces.
13. Undertake a range of general office duties, including answering switchboard/telephones, handling incoming and outgoing mail, letter writing, basic stock control, and collection of a range of statistical data.
Diversity and Inclusion
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to, and able to discover their personal best.
Brook Street is a Disability Confident Leader and holds Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veterans who meet the stipulated criteria for the role a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest in the role. We are committed to engaging with you. Throughout the application process, we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey. #J-18808-Ljbffr