Job Description
We’re looking for a proactive, detail-oriented Office Manager/Senior Support Specialist to join us on a 12-month fixed-term contract. Supporting our Talent Solutions and Business Support teams, you’ll play a key role in delivering high-quality operational and administrative support across all UK and Ireland branches, ensuring a smooth and efficient workplace experience for colleagues and customers.
**This role is based in Cardiff City Centre and requires 4 days in the office**
Key Responsibilities
* Support Talent Solutions and branch teams as needed.
* Manage the UK switchboard and direct enquiries promptly.
* Format CVs, action Salesforce reports, and maintain data accuracy.
* Handle marketing unsubscribe requests, job scam responses, and data deletion queries.
* Coordinate and support internal/external meetings, events, and webinars.
* Front-of-house duties including visitor management and meeting room bookings.
* Oversee office supplies, budgets, and Health & Safety standards.
* Organise staff events, appreciation days, and community initiatives.
* Collaborate with corporate teams to support a cohesive office environment.
* Provide full placement admin support across all UK & Ireland practice groups.
* Ensure compliance with internal policies and legal requirements.
* Manage background checks (DBS, RTW, referencing), contracts, and client documentation (TOBs).
* Liaise with compliance teams and support onboarding processes.
* Act as the first point of contact for basic IT issues and support.
* Manage new starter technology setup and system access (e.g., Salesforce, DOMO, RingCentral).
* Deliver training sessions and assist with ongoing tech adoption.
* Support system clean-ups and drive best practice across digital platforms.
Skills & Experience
* Proven experience in an administrative role within a fast-paced office.
* Strong understanding of Robert Half’s operations or similar professional services environment.
* Excellent organisational, communication, and problem-solving skills.
* Tech-savvy with a keen eye for detail and process improvement.
* Ability to work independently and manage a high-volume workload.
* A collaborative team player, committed to diversity, equity, inclusion, and customer service excellence.