Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Description
Job Summary:
Responsible for seating the guests in a timely fashion, ensuring an even distribution of guests for each server, answering the phone, greeting guests as they arrive or stop by with questions.
Supervisory Responsibilities:
* None
Duties/Responsibilities:
* Answers phones; the phone should not ring more than three times.
* Greets all guests and bids farewell, thanking them for choosing Crossings.
* Shows the guest, at a comfortable pace, to their table.
* Pulls out chairs, starting with women first.
* Gives a quality assurance, for example, “Enjoy your dinner.”
* Introduces the server when seating the guest.
* Follows company standards of hospitality by making eye contact with every guest, smiling, and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”
* Informs the server of special requests, celebrations, or time constraints, using approved methods.
* Follows approved check transfer policy.
* Performs opening and closing procedures as defined.
* Provides the kitchen and management with a breakdown of large parties throughout the meal period as necessary.
* Performs any mailing, posting, mailing list, and projects assigned by the manager on duty as time permits.
* Pays particular attention to all tables that will be seated, ensuring that the table is properly set before seating.
* Ensures that all menus and wine lists are in good shape, wiped, and presentable to the guest, posting daily floor plans.
* Adheres to proper sanitation procedures.
* Maintains cleanliness, stocking, sale, and appearance of retail items and restaurant entrance.
* All other duties as assigned.
Minimum Education and Experience Requirements:
* Strategic thinker and creative problem solver who takes initiative and ownership.
* Self-starter with a creative mind and a track record of putting ideas into practice and assessing results.
* High school diploma or general education degree (GED).
* Must be at least 21 years of age.
* Ability to communicate with team members and guests.
Certifications, Licenses, and/or Registrations:
* Gaming license/registration as required by jurisdiction(s).
* Ability to obtain a food handler's card.
Knowledge, Skills, and Abilities:
* Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
* Demonstrates the ability to establish credibility and rapport with operating leaders.
Physical Requirements:
* Must be able to work while standing for hours at a time.
* Must be able to lift up to 15 pounds at times.
* Ability to work flexible shifts and days of the week, including holidays.
* Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
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