NHS South Central and West Commissioning Support Unit
The NHS England Commercial & Procurement Hub has been delivering high priority, fast-paced national programmes for 9 years, supporting NHS England teams to deliver national transformation programmes in digital primary care. We are an integral part of the NHS England Digital Primary Care Team, assisting them directly in their responsibilities and objectives.
Main duties of the job
We offer a range of procurement roles suited to motivated individuals who want to be part of a successful team delivering for the NHS and making a real impact on patients and systems.
The Hub's role is to support the delivery of NHS England programmes to digitise primary care, improving access for patients as outlined in the NHS England Modern General Practice Model and the Delivery Plan for Recovering Access to Primary Care.
We provide a free-to-use service for customers, including all 6,300 general practices, all 41 Integrated Care Boards, and all 7 Regions within NHS England, representing the whole country. Our work impacts wider system partners as systems join together to support patients throughout their healthcare journey.
About us
We are a team of approximately 68, with roles and skills in commercial, procurement, supplier management, market management, project and programme management, and customer support. Our culture encourages active learning, and all team members support each other in knowledge sharing and growth. We pride ourselves on delivering consistently high-quality work.
Our work is fast-paced and varied, involving direct and indirect interactions with customers. We are driven by a passion to improve patient outcomes in all that we do, with a strong emphasis on excellent customer service in every role.
Job responsibilities
Roles are primarily remote-based with regular weekly travel to meeting locations to support team working and delivery. If you are interested in joining a successful team that makes a difference, please contact Garry at 07786 275 627 or garry.mitchell@nhs.net.
For further information regarding this role, please view the job description and person specification.
Person Specification
Values & Behaviours
* Aspirational
* Insightful
* Respectful
Education
* Educated to degree level in a relevant subject or equivalent level of experience in a similar role.
Knowledge & Experience
* Evidence of continuing professional development.
* Experience in customer service environments or coordinating business management and administrative processes.
* Knowledge of business management procedures and practices, including customer services, projects, business planning, service improvement, finance, and management reporting.
* Experience in a comparable environment within the public or private sector, working in a customer-focused environment.
* Knowledge of project principles and continuous improvement techniques, such as Prince 2 Foundation, QSIR, and Agile/Lean.
Skills & Capabilities
* Ability to provide and receive complex, sensitive business management information, requiring high levels of cooperation and empathy.
* Understanding of customer and business management principles, underpinned by experience.
* Effective interpersonal and communication skills.
* Ability to maintain confidentiality and trust.
* Adaptability and flexibility in coping with uncertainty and change.
* Professional, calm, and efficient manner.
* Collaborative and compassionate approach.
* Commitment to personal, team, and organisational development.
* High-level communication skills, including oral, written, and presenting.
* Experience with Microsoft software and systems.
* Ability to prepare and produce concise communications for a broad range of stakeholders.
* Ability to analyse complex issues from multiple sources.
* Experience in setting up and implementing internal processes and procedures.
* Capability to manage workload and make informed decisions under tight deadlines.
* Experience of developing relationships across organisational boundaries within the public sector.
* Experience in leading a team without direct line management responsibilities.
* Numerate with deep analytical skills.
* Excellent IT skills, including knowledge of Microsoft Office products and MS Teams.
* Ability to offer excellent customer service and create effective working relationships with customers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, necessitating a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
NHS South Central and West Commissioning Support Unit
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