Job Title: DV Cleared High Touch Engineer
Job Description
We are looking for a highly skilled DV Cleared High Touch Engineer to join the growing team for one of our clients. This role involves working in a hybrid setup, with a minimum expectation of 3 days onsite in Hampshire, which may reduce as the team grows. The primary focus is on providing network-level problem resolution, troubleshooting, and resolving customer network problems across a broad range of technologies. The ideal candidate should possess active DV Clearance and have extensive experience in Cisco networking, Routers and Switches, unified communications, data centres, and network engineering.
Responsibilities
* Act as a technical focal point for network problem resolution.
* Troubleshoot and resolve customer network problems across a broad range of technologies.
* Provide network-level problem resolution, including troubleshooting on the entire network for complex and critical issues.
* Collaborate with High Touch Operations Manager (HTOM) to diagnose issues, keep customers informed, and manage issue resolution.
* Attempt to fix network issues remotely and escalate to the specialist team if necessary.
Essential Skills
* Active DV Clearance
* Experience with Cisco networking
* Proficiency in working with Routers and Switches
* Knowledge of unified communications
* Experience in data centre technologies
* Strong network engineering skills
* Security expertise
Additional Skills & Qualifications
* Ability to work effectively in a team
* Strong problem-solving skills
* Excellent communication skills
* Ability to work in a hybrid setup
Why Work Here?
You will be working for a global Business and Technology Services organisation that will be offering a unique opportunity to be part of a dynamic and innovative environment that supports a number of end customers. You will have the chance to work with cutting-edge technologies and be involved in critical network problem resolutions, which can significantly impact business operations. Additionally, the role provides a collaborative and supportive work culture that values professional growth and development.
Work Environment
The role is hybrid, requiring 3 days onsite at the secure facility, which may reduce as the team expands. The work environment is collaborative, with opportunities to engage with a specialised team for complex network issues. The dress code is business casual, and the role requires active DV Clearance.
Location
Farnborough, UK
Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.
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