Community Respiratory Nursing Service Administrator
County Durham & Darlington NHS Foundation Trust
CDDFT Community Respiratory Nursing Service is pleased to advertise a full-time, permanent administrator based at Chester-Le-Street, to join the team to support the nursing service across County Durham and Darlington.
This post offers flexible Monday-Friday working between the hours of 8:30 am and 5:30 pm and can be negotiated at interview.
Applicants requiring a VISA need not apply as this post cannot be supported through sponsorship.
Main duties of the job
To work with staff across the Community Respiratory Nursing service in a non-patient facing clinical role:
1. To be responsible for accepting and completing electronic tasks with the help of the nursing staff as required.
2. Allocate work appropriately using electronic systems.
3. Identify and apply appropriate care plans, setting frequency and date.
4. Carry out administrative and housekeeping tasks to support the service and patient care.
5. Participate and provide training around the electronic patient management system and functioning of the team in their area.
6. Provide and receive routine information requiring tact or persuasive skills; provide and receive complex or sensitive information; provide advice, instruction or training to the team; deal with and understand behaviors.
Client Group: community respiratory adult patients
About us
If you are being interviewed, you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a center for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield, and Weardale, as well as over 80 other community-based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
From April 1, 2024, we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary. If you are in the UK on a VISA, please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents.
Job responsibilities
1. Electronic referrals and tasks, action appropriately whilst seeking advice if required.
2. Manage own workload with an understanding of what needs to be done, when, and why in order to assist the function of the team. Has the ability to flex and prioritise if required due to unexpected or urgent needs.
3. Provide staff with advice regarding administrative procedures and help with access as required. This includes general admin duties around RA agent and IAA functions.
4. Coordinate clinical work for colleagues within SystmOne. This will include a review of allocated visits to ensure they are as geographically close together as practical while maintaining continuity of care to our patients.
5. Communicate with patients, relatives, and healthcare practitioners effectively who may be distressed and/or challenging at times.
6. Demonstrate effective time management skills and participate in the monitoring and reviewing of team performance.
7. Gather key audit data from electronic systems and produce reports to Clinical Lead/Matron as requested and within time scales.
8. Promote an environment where health promotion and informed patient choice is encouraged and developed to its maximum potential, within the available resources.
9. Undertake relevant training to enable the provision of a high-quality service.
10. Complete effective record keeping in accordance with Trust policy and legal requirements.
11. Commit to continuous personal development/lifelong learning by attending mandatory training, relevant training courses, using eLearning, and adhering to all trust policies and procedures.
12. Attend supervision/1:1 sessions, undertake appraisal preparation, and contribute to objective setting and personal development planning.
13. Participate in and contribute to all activities associated with the team's response to current trends and changes within the NHS.
COMMUNICATIONS AND WORKING RELATIONSHIPS
The postholder will communicate in a number of ways to allocate work, discuss patients, and liaise with Single Point of Access staff in referral management, primary care staff, Allied Health and Social Care professionals, as well as hospital staff, patients, and relatives.
They will need to form professional relationships with all parties to communicate effectively in a way that respects their views, autonomy, and culture.
To effectively liaise with patients, carers, and a range of Health and Social Care staff to facilitate treatment/rehabilitation plans.
To report effectively to the team on performance/progress.
Person Specification
Experience
* Evidence of team working.
* Experience of using trust electronic systems such as SystmOne and telephone call handling.
* Understanding of community nursing and systems of working.
Special Requirements
* Able to travel across Trust sites to meet the requirements of the post.
Special Skills and Knowledge
* Good verbal and written communication skills.
* Good organisational and facilitation skills.
* Ability to work independently.
* Clinical knowledge.
* Able to assess service user needs and allocate the visit to the appropriate professional to deliver the care.
Qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
County Durham & Darlington NHS Foundation Trust
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