Pay: Up to £77,740, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
About the Role:
Our Data Platforms Team are hiring an IT Service Manager to lead live support across all of our products and services. You'll define and drive the ITSM strategy for data platforms in DWP, overseeing the well-being of all our live services including performance, patching, FinOps, and resilience.
You will work closely with our expert engineering community and Product Owners to ensure cohesive maintenance and security of our services. You'll exemplify best practices in IT service management, focusing on operational stability, robustness, resilience, availability, and quality.
You will be the primary escalation point for business and supplier stakeholders, ensuring high-level service satisfaction and addressing any issues promptly. You will be part of the Data Platforms Senior Leadership Team.
About DWP:
DWP is the UK's largest government department, using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK. Our purpose is unique, and we'd love you to join us.
Skills, Knowledge, and Experience Required:
1. Experience of leading and facilitating the support of enterprise analytical, data platforms and related IT Products.
2. Demonstrable experience in establishing and maintaining strong relationships with a wide range of stakeholders.
3. Experience of leading high performing teams in a modern digital IT support environment.
4. Experience of delivering to agreed service measures/KPIs or project delivery targets in a cost-effective and timely manner.
5. Experience in developing and continually improving the service management policies, standards, and guidance used in delivery of the services.
Details:
Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester, or Newcastle, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: Competitive pay of up to £77,740.
Pension: A brilliant civil service pension with employer contributions worth 28.97%, worth up to £22,500.
Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time, plus all usual public holidays.
Benefits: We have a broad benefits package built around your work-life balance which includes:
* An award-winning environment and culture.
* Flexible working including flexible hours and flex-friendly policies.
* Time off volunteering and charitable giving.
* Discounts and savings on shopping and fun days out.
* Interest-free loans to buy a bike or a season ticket.
* Sports and social activities.
* Professional development, coaching, mentoring, and career progression opportunities.
Application Process:
Our application and selection process is just two stages:
1. Apply: Complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: A single stage interview online.
CLICK APPLY for more information and to start your application.
Job Info
Job Title: Lead IT Service Manager
Company: CV-Library
Location: Newcastle upon Tyne, Tyne and Wear
Posted:
Closes: Jan 13th 2025
Sector: IT
Contract: Permanent
Hours: Full Time
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