Job Description - Support Coordinator (25640)
Lead Support Worker
Simonside House, Newcastle upon Tyne.
Permanent, Full Time (37.5 hpw)
Pay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan!
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change customers' lives for the better? As our Support Coordinator, you’ll play a really important role in supporting the smooth running of our service. You’ll be working with our young people who are aged between 16–25. We help them in the areas of emotional support, building on their independent living skills, providing advice, and advocating for our customers. Many of our customers have a mental health diagnosis and can present with behaviours that are challenging. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations.
Typical day as a Lead Support Worker (known by us as Coordinator)
* Creating person-centred support plans with our customers, working with our clinicians to develop customers' Risk Management Plans.
* You’ll be assisting our fantastic customers with complex mental health.
* Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy, and moving onto independent accommodation if they are able.
* Carrying out risk assessments, support planning, goal setting, and regular reviews.
* Working closely with external agencies so that there is a seamless approach to support.
* As a Support Coordinator, you are supporting our Support workers in service delivery as well as focusing on our service KPIs and working alongside management to achieve these.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
You bring
* Passion to support our customers to live their best life, working collaboratively with an eye for detail.
* Experience of creating person-centred support plans and supporting colleagues with this.
* Experience of coordinating and assessing customer referrals.
* The ability to work on your own initiative, remain calm under pressure, and have a resilient approach.
* Experience in safeguarding, risk assessments, confidentiality, and data protection.
* IT skills: It's important that you are technologically savvy (or at the very least not a technophobe!).
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
You’ll join our friendly team who come from different walks of life and are here to support you as you make yourself at Home. Our Simonside House team is led by Enie, our Senior Client Services Manager, and Kirsty, our Client Services Manager. We’re a social bunch with a wealth of knowledge and love a good chat.
Job details
* Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
* Work pattern - you will work on a rota, with a variety of shifts, including weekends and Bank Holidays.
* There will be aspects of lone working; however, we do get together regularly in Simonside House for a team catch-up.
* Able to use technology for creating and updating support plans, completing online learning, and collaborating with colleagues.
* You’ll need an Enhanced DBS check done, and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+, and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
* 34 days leave (including bank holidays and a “me day” to use for whatever you fancy), increasing to 39, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
* Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
* We Grow Our Own colleagues (not literally, of course!), when you’re ready for the next step in your career, you can grow with us!
* Colleagues really matter to us; that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Click APPLY NOW to see our Support Coordinator Job Description, find out about us, and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.
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