Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. ABOUT US: We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024. We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK’s most inclusive organisations –where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in- a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes. Purpose of Role: ● Provide key support to the Technology team in maintaining tight control of all IT Assets and Configuration Items. ● Enforce Software Asset Management processes ensuring full licence compliance across the business. ● Manage IT procurement processes and supplier relationships on behalf of the Technology team ● Has responsibility for reviewing and enhancing all Configuration Management processes. ● Carry out a full range of other Configuration Management tasks with a high degree of accuracy and attention to detail. ● This role is office-based in Watford, with limited working from home to be agreed with the Service Delivery Manager Technology Department Description: ● Delivering world-class Technology services and solutions which underpin our trusted position as a high-profile, secure and safe operator of the National Lottery and with unquestionable integrity in a heavily regulated industry Service Delivery Team Description: ● Delivering the key support process functions of Service Desk, Incident/Problem Management, Change/Release Management, Configuration Management, Desktop Support, Vulnerability patching and Technology compliance. ● Working closely with other Technology teams to ensure that National Lottery Operations are managed 24/7, 365 days a year in a secure, reliable, resilient way ● Ensuring end-to-end service levels to our external customers and internal business users are maintained to the highest standards. ● Delivering business changes in a controlled way, protecting our players and the business at all times whilst meeting our licence obligations. Key Accountabilities or Duties: ● Champion Configuration Management (CM) processes, supporting the business and ensuring accurate IT Asset Management. ● Manage and maintain all CM processes and associated documentation ensuring they are regularly reviewed, updated and where appropriate simplified. ● Actively promote CM activities across IT and the wider business ● Carry out regular data centre, build room and CMDB audits. ● Ensure absolute adherence to Software Asset Management principles to guarantee licence compliance across the organisation. ● Always challenge the way day to day activities are carried out with Continuous Service Improvement in mind. Organsational Competencies Expertise: Business Expertise Applies general business knowledge developed through education or past experience Expertise: Technical Expertise Has developed extensive expertise in own technical area. Delivering Solutions: Problem Solving Identifies and resolves a range of technical problems; analyses possible solutions and assesses each using standard procedures. Delivering Solutions: Customer Focus Responds to non standard requests from internal and/or external customers; investigates with assistance from others as needed. Delivering Solutions: Continuous Technical Improvement & Process Reviews and adapts technical processes and procedures with the aim of improved efficiency and effectiveness across own team Impact: Influence Explains information and persuades others in straightforward situations. Impact: Decision Making Has some decision making authority; works within technical guidelines and direction to achieve objectives and meet deadlines Resource Management: Project Management Has input into project management and can act as representative for the team. Resource Management: Financial Management Is aware of costs and assists in controlling costs related to own work Skills & Experience: ● Experience of Configuration Management, including demonstrable knowledge of how to develop and maintain a CMDB. ● Experience in Software Asset Management and licensing ● Knowledge and practical experience of IT Service Management, using ITIL and ISO 20000 frameworks ● Excellent communication skills, with the ability to convey technical concepts coherently to internal and external stakeholders. ● Experience working with 3rd party and managed service providers ● Has a very high level of accuracy and attention to detail Benefits 26 days paid leave (plus bank holidays) Annual bonus scheme 2 x Life Days 4 x Salary of Life Insurance Pension: we’ll match your contribution up to 8.5% Single Private Health Cover £500 Wellness Allowance Income Protection Enhanced parental leave (maternity and paternity) Eye Care, Dental and Cycle To Work schemes