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Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester or Manchester
Job ref: 203141
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About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group are looking for a Specialist Fraud Consultant to join our Gloucester or Manchester office on a hybrid basis.
This is a newly created role that involves handling a mixed caseload of property and liability fraud claims and supporting our teams with referrals. Responsible for setting fraud strategy, driving indemnity savings, taking successful matters to conclusion, and providing training to our colleagues. Offering strategic insights into technology needs and process changes as part of our continuous improvement programme
Joining our rapidly expanding andinnovative Group presents a fantastic opportunity to develop your career andbecome an integral part of an inclusive, purpose-led organisation.
Key responsibilities
* Claims Management:
o Handle a mixed caseload of property and liability fraud claims.
o Drive indemnity savings and ensure successful resolution of fraud cases.
o Liaise with suppliers to set and implement fraud strategy and set KPIs
o Responsible for making critical decisions on taking fraud cases to trial, while balancing the interests of both the customer and the business.
* Training and Development:
o Provide training and support to staff on fraud detection and prevention techniques.
o Develop and deliver training programs to enhance team capabilities.
o Deliver our internal and external audit requirements across our claims teams, broker delegated authority arrangements, and our supply chain.
* Strategic:
o Offer market insights and strategic views on fraud tools and detection techniques.
o Stay updated with industry trends and best practices in fraud detection and prevention.
o Effectively benchmark our fraud detection performance against other market providers
o Responsible for the development and implementation of risk control measures including fraud standards, best practice, fraud indemnity savings, leakage, conduct risk and internal/external risk compliance
o Collaborate with our underwriting teams to proactively share fraud insights, enhancing fraud screening from the outset.
o Drive the development and ongoing enhancement of processes and procedures that enforce a zero-tolerance approach to fraud, ensuring maximum efficiency and effectiveness while adhering to regulatory requirements.
* Data Analysis:
o Utilize data literacy skills to analyse fraud patterns and trends.
o Implement data-driven strategies to mitigate fraud risks.
o Support the Claims Risk and Performance Manager with MI reporting to manage internal performance and to provide insight to external stakeholders
* Collaboration:
o Work closely with the Claims Risk and Performance Manager to align fraud prevention strategies with overall business goals.
o Collaborate with internal and external stakeholders to enhance fraud detection and prevention measures.
Knowledge, skills and experience
* High levels of personal organisation and accuracy, with the ability to manage own workload.
* Pro-active with desire to continuously improve.
* Competent IT and data skills [including Microsoft suite].
* Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
* Understanding of all relevant regulations to deliver good customer outcomes.
* Understanding of data protection and importance of confidentiality.
* ACII/DIP/ role relevant qualification or commitment to achieve within an agreed timescale.
* In depth insurance technical knowledge.
* Experience of managing and influencing internal and external stakeholders, at all levels.
* The ability to build collaborative, productive relationships.
* Able to act as a coach, empowering others within a commercial environment.
* Experience of the ability to analyse and produce relevant reports.
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What we offer
* A competitive salary - let's discuss it
* Group Personal Pension - up to 12% employer contribution
* Generous annual bonus scheme up to 30%
* 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
* An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
* Up to £300 annual personal grant to a charity of your choice
* Encouraged to take at least one volunteering day per year
* Employee Assistance Programme
* Full study support to gain professional qualifications
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About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
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At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.
If you need any additional support during therecruitment process, then please let us know.
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