Here at CarFinance 247 we are currently recruiting for a Quality Assurance Officer to join our team. The Quality Assurance Officer will consistently and efficiently undertake call monitoring reviews and evaluate the standards of the calls from a compliance and quality perspective. They will also be responsible for providing management with regular feedback on the daily activity within call monitoring and ensuring all records are kept up to date and accurate. Full Time M-F Hybrid Working Responsibilities for the Quality Assurance Assessor: Conducting call audits to ensure compliance with scripts, regulations, and best practices Understanding what a good outcome for a customer sounds like, and highlighting the poor ones Participating in call calibration sessions Developing a good understanding of the business, our teams and the environment that we work in Keeping up to date with each business areas processes and call structures Identifying trends and potential risks to the business observed in the Quality Assurance activity Escalating any serious call monitoring issues to the Compliance Manager in line with internal compliance monitoring policies About You Experience of working in a Quality Assurance role is ideal Strong organisational skills Excellent written and verbal communication skills Experience of working in a fast-paced environment Hard working determined and resilient Comfortable working under pressure, proactive and uses own initiative About Us Subsidised Onsite Parking. Free fruit, barista bar and juice bar. Onsite gym. Free transport to and from Piccadilly. Birthday off Enhanced maternity, paternity and adoption leave pay. Time off from day-one for fertility appointments. Discount club. Healthcare Cash plan. Free Employee Assistance Programme. Excellent career progression across the business Car Finance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent. As an equal opportunity's employer, the 247 Group is committed to the equal treatment of all current and prospective employee's and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group. ADZN1_UKTJ