Maintain regular communication with other configuration teams and relevant supplier staff. Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience. Work with Principal Trainers to ensure awareness of build development and changes. Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate. Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or Programme colleagues to discuss workflows and/or areas of concern and/or take notes of any action points. Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience. Demonstrate/present complex build work (Epic software) in an easy to understand format to individuals and/or groups of Trust staff, including at senior and director level.
Develop and maintain effective networks and relationships with internal and external contacts. Propose and implement changes to working practices and encourage and advise Trust staff to accept these changes to improve efficiency, patient flow and/or patient experience. Report configuration progress on a weekly basis to the Configuration Manager. Maintain regular communication with other configuration teams and relevant supplier staff. Work with Principal Trainers to ensure awareness of build development and changes.