We are pleased to advertise an exciting opportunity to join the senior leadership team as Business and Quality Manager for therapy services at Mid Yorkshire Teaching Hospitals NHS Trust. The role is part-time at 30 hours per week.
We are looking for a dynamic and confident individual to join our forward-thinking and ambitious therapy management team. You will be integral in the management and development of therapy services taking a lead on patient access, activity and performance reporting, quality and governance across all our services. You will need to be skilled in data analysis, system 1 reporting and have experience of the operational planning process.
We are looking for a compassionate and experienced leader to support our therapies secretarial and admin support teams to continue to develop and grow.
If you are excited by this opportunity and feel you have the qualities and skills required to fulfil this role please do not hesitate to contact us.
Main duties of the job
The Business and Quality Manager is a key position within the Therapy Services senior management team and supports the Directorate in the delivery of strategic and operational objectives.
The post holder will contribute to the leadership of the Directorate and be responsible for the delivery of service, quality, financial and other performance targets as determined by the DDO. They will provide support to the Therapy Management Team in the efficient management and control of resources and provide operational support.
In addition, they will have management responsibility for the therapies secretarial and administration support teams, provide access information, performance reports, briefing notes etc. as required and represent the Directorate at meetings, ensuring information is fed back to the DDO as appropriate. The post holder is additionally corporately and individually responsible for delivering the Trust's Values and Behaviours, strategic direction and business objectives.
Job responsibilities
* Support the continuous improvement in delivery of high quality efficient clinical and patient services, and appropriate service redesign where necessary.
* Manage the therapies admin and secretarial function to provide the necessary management infrastructure and coordination to support the needs of the directorate services in operating within a business-oriented organisation and delivering all aspects of the Directorates duties and responsibilities.
* Deliver all requirements within the Trust's service level agreement with lead commissioner.
* Develop and implement strategic and operational plans with the Therapy management team.
* Within the Trust Business Planning framework work with the Therapy Service Leads and DDO to produce capacity plans, in liaison with other services as relevant. Ensuring staff involvement in line with clinical service unit and divisional objectives.
* Continuously review services to ensure they meet the Care Quality Commission's required actions.
* Work collaboratively with other services.
* Lead on the management of specific Trust functions for the Directorate as appropriate and required.
* Oversee and take responsibility for the planning and management of service changes in the service.
* Where necessary to efficient operational performance, implement redesign of services and appropriate clinical programmes of change to improve productivity in line with best practice recommendations.
* To work with other clinical services and Divisions to deliver a corporate and consistent view across divisional areas.
* Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised.
* Develop effective business and administrative procedures and processes thereby ensuring streamlined delivery.
* Take a lead role in business planning and facilitating agreements with other Divisions on access arrangements and organisation of cross-cutting services.
* Develop and sustain good relationships and work closely with other divisions/departments.
* Analyse complex facts, considering a range of options (which may conflict).
* Provide general managerial advice and guidance throughout areas of responsibility.
* Prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales and where there is a frequent requirement for concentration.
* Participate with clinicians and clinical teams to help develop protocols and pathways to improve service delivery.
* Prepare business cases for service developments and new equipment.
* To investigate processes and define root cause problems in order to make service improvements in line with directorate and divisional strategy, and modernisation initiatives and implement actions to address the problem.
* Responsible for the delivery of agreed projects.
* Responsible for achievement of national and local service targets in conjunction with DDO. Monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
* Respond to any service target breaches in line with the Trust standards and put in place remedial plans to ensure such events do not occur again.
Person Specification
Skills and Abilities
* Ability to communicate at all levels
* Highly developed interpersonal skills
* Ability to negotiate and influence
* Ability to lead, manage and promote change
* Ability to think strategically
* Effective team leader skills
Qualifications
* Educated to Masters level or equivalent professional qualification, or equivalent experience.
Experience
* Extensive experience of successful senior management and achievement in a complex organisation.
* Ability to demonstrate leadership and delivery of safe, effective, caring, responsive and well-led services.
* Demonstrates ability to develop and utilise effective professional networks.
* Evidence of successful operational and business planning achievement.
* Management and leadership of staff from a range of professional backgrounds.
* Knowledge of organisational performance management principles and practice.
* Ability to lead, manage and implement change to improve services to patients.
* Knowledge and application of key policies and procedures including Access Targets and Quality Initiatives.
* Successful budgetary management and achievement of waste reduction programmes.
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