Order Ref: 39952
Position Title: Customer Quality Engineer
Duration: Contract
Location: Halewood (with occasional travel to the West Midlands)
Division: Vehicle Engineering
Position Description:
* UID - EV-610; EV-609; EV-608 Vehicle NVH is a key technical department within the product creation process, leading the engineering from concept to customer.
* You will give the vehicles their unique characteristics, ensuring the many aspects of refinement required to achieve the customer expectations for all the Clients' programmes.
* It is all part of creating vehicles that delight customers and set us apart from the competition.
* The NVH Attributes Refinement Group encompasses 3 distinct teams; Prevention, Delivery and In-service Performance.
* Its responsible for strategy, methods, targets, testing, detection and resolution, specifically for the attributes of Squeak & Rattle and Water and Air Ingress across the full vehicle, systems and components.
* Operating from the very early phase of a vehicle programme, working cross functionally throughout design, development, manufacturing, launch until end of product life cycle.
* Your primary role will involve addressing and resolving attribute concerns related to S&R, body sealing and water leaks.
* You will lead the issue investigation process and establish root causes through close collaboration with Manufacturing, Engineering, and suppliers.
* A hands-on approach is essential during investigations, following 8D methodology, including the ability to interrogate drawings, models, and take measurements from production.
Skills Required:
* Automotive/Engineering degree or equivalent automotive experience preferred
* Ability to plan work/events and organise detailed activity to deliver the outcomes
* Demonstrable problem solving experience e.g. Root Cause Analysis, 8 Disciplines of problem solving
Experience Required:
* Automotive/Engineering degree or equivalent automotive experience preferred
* Demonstrate potential to strategize work streams based on the Business Plan
* Ability to plan work/events and organise detailed activity to deliver the outcomes
* Ability to lead large project/resolve complex issues through leading cross functional teams
* Demonstrate ability to work independently with minimum supervision
* Demonstrable problem solving experience e.g. Root Cause Analysis, 8 Disciplines of problem solving
* Good experience of quality tools (8D, Fish bone, FTA, PDCA, 5Y etc)
* Ability to analyse large data that translates into next actions / use of MS Office applications
* Ability to plan work in 2 weeks sprints, organise work based on priority and deliver against plan
* Being resourceful with hands-on complex problem solving capability
* Highly motivated, fast learner and ability to easily handle multiple tasks
* Ability to learn new skills quickly (Have a Growth Mind-set)
* Demonstrate good negotiation skills to promote issues to next phase of investigation
* A proactive and personable nature to engage with cross functional areas.
* Knowledge and understanding of automotive manufacturing processes.
* Ability to deliver presentations to work groups and senior management
* A full UK driving licence
Experience Preferred:
* Automotive Engineering Degree/Mechanical Engineering
* Previous experience of New Model Launch or Vehicle Manufacturing operations
* Technical knowledge of vehicle engineering related to Squeaks & Rattle or Water Ingress
* Drive and motivation to achieve goals of team and self with minimal supervision
* Active experience of working to Agile methodologies (JIRA)
* Experience of working with the following company toolsets; Tableau, AIMs, IQM, Flags, IDS, TGW
* A working knowledge of Trim & Final, BIW, sealing systems
* A working experience of CAD or Digi-buck.
* Knowledge of material compatibility and joining technologies.
* Working knowledge of Health and Safety/risk assessments
Education Preferred:
* Essential: Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact.
* Continually working hard to deliver a modern luxury experience to earn and keep customers trust and loyalty.
* Embracing differences, being empathetic, welcoming challenges together empowering each other to deliver.
* Building trust by speaking openly and honestly, listening attentively, and treating others respectfully.
* Taking initiative and using failure as an opportunity to learn.
* The Client develops by giving & seeking honest feedback.
* Making a difference through our results.
* Innovate and never lose sight of what want to achieve.
* An individual, who works independently, is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
* An individual with the capability to combine a short term, pragmatic focus with medium term planning
* Resilient and enthusiastic who responds constructively to new ideas and inputs
* An individual with the ability to prioritise their work load
* A good communicator with the ability to communicate complex ideas
* An effective team player, actively develops and supports team members
* Desirable: Resilient and enthusiastic, an individual able to deliver results under pressure
* An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
Additional Information:
* Locations: Halewood (Primary) / West Midlands (Occasional)
* Hybrid: Possible 1 day per week
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