* This post is 5 days over 7 including evenings and weekends until 8pm. Permanent.
Role
We are looking for a new Community Worker who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Community HUB Coordinator.
This post involves actively engaging with individuals and groups within the local community to identify needs, provide support, develop groups and activities within the centre, facilitate access to services, and empower them to address social issues. These will often focus on areas like poverty, health, housing, or mental wellbeing. Through building relationships, the post holder will act as a vital link between the charity's services and the local community.
You should have:
* Excellent interpersonal and engagement skills, with the ability to communicate effectively at all levels.
* Good IT skills including word processing, excel, email and other software packages.
* The ability to motivate and encourage community participation within hard-to-reach groups.
* Experience of developing and delivering community activities and events.
We are looking for a new Information & Advice Officer – Wellbeing who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Income Max Team Leader.
You will provide a holistic client-focused information and advice service as part of the Community Services Team, ensuring customers have access to a wide range of support, including welfare rights and money advice, to enable them to live active, healthy, happy, independent lives within their community, with particular focus on parents and people living with mental health issues.
You should have:
* Excellent communication & engagement skills (face to face, telephone).
* Experience of assessing customers’ needs and producing a plan to address those needs.
* Experience of maximising clients' income through support, advice and submission of disability benefit applications.
* Experience of providing services to parents and people experiencing mental health issues.
The Citizens Advice Service was first established in Edinburgh in 1939.
It currently delivers services from 4 main Bureaux (Dundas Street, Leith, Muirhouse and Portobello) and over 20 project/outreach locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE).
Through a team of core and project staff and over 100 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:
* Debt and money
* Welfare Rights
* Consumer issues
* Immigration
* Employment and workforce problems
* Housing
* Relationship and family issues
* Discrimination
* Health services
* Legal rights & responsibilities
The charity is a trusted and well-respected organisation. It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and strive, with limited resources, to provide the advice sought by thousands of clients each year.
Citizens Advice Edinburgh (CAE) has been awarded a contract to deliver a new outreach advice service based at the Royal Edinburgh Hospital. We are recruiting 2 advisers, who, in combination, will deliver the service for a total of 49 hours per week. Applicants are invited to apply for any number of hours from a minimum of 14 hours (2 days per week) to a maximum of 35 hours (5 days per week).
This new service will build upon CAE’s existing hospital-based provision in the Royal Infirmary of Edinburgh, Western General Hospital, and Royal Hospital for Children & Young People (the latter with our advice partner, CHAI).
The advertised vacancies are at the Royal Edinburgh Hospital, and most work will be undertaken physically at that site; however, occasionally, the post holder may be required to work flexibly at the above-named hospitals, covering periods of annual leave, sickness absence, or training.
The service will deliver welfare rights advice to patients, visitors, and staff members attending the Royal Edinburgh Hospital, which provides acute psychiatric and mental health services, including treatment for learning disabilities and dementia. Research has shown that resolving problems with benefits, debt, employment, housing, and family issues can have a positive effect on patient health. The service aims to engage with clients directly at the point when they have had a change in circumstances due to a health-related issue or diagnosis, before issues escalate.
Applicants should be experienced in giving advice, particularly in relation to benefits, but also in the areas of money, housing, immigration, and employment. They must have an understanding of the role within the healthcare environment and the impact of poverty on health. Although the post holder will not be providing any medical advice, applicants must have a particular interest in mental health and ensure that patients experiencing various health challenges are supported compassionately, sensitively, and appropriately. This may include contact with a patient’s support network if they share legal responsibility for managing a patient’s affairs.
To launch and establish the service, a considerable amount of promotional work will be required. The post holder must assertively develop and maintain links with NHS staff, Social Work staff, other CAE specialists, and external agencies, through both 1-1 contact and by delivering presentations and briefings to prospective referrers.
The acute sector is a fast-paced, rapidly evolving, and challenging environment in which to work. Due to the project’s setting, the work can be both physically and emotionally demanding. Clients are frequently extremely unwell, presenting practical challenges to engagement, and advisers must move around a large hospital site in order to meet with staff, patients, and carers. In addition to possessing the necessary practical knowledge, candidates will therefore require energy and resilience to ensure the service’s success.
The Supported Housing Worker role requires assisting in the management of the development, thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe, and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.
As Housing Care Worker, your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance, and personal care.
Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.
As well as a competitive annual salary, our valued team also benefits from:
• Competitive hourly rates of £12.25 - £12.50 per hour (pay award pending)
• Guaranteed rota hours working between 7.30am & 10pm
• Generous annual leave entitlement
• A choice of pension scheme with employer contributions
• Flexible working policies
• Access to extensive paid training and development opportunities
• A supportive and inclusive culture.
Previous experience working in social care or the housing sector would be an advantage, but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature, and willingness to learn as full training, support, and ongoing development will be provided.
MAS is Scotland’s leading money charity, committed to promoting financial wellbeing across Scotland. We support individuals in debt, provide essential training and resources to money advisers, and influence policy to create a fairer financial landscape. As a membership organisation, we empower the money advice sector through comprehensive training, events, and resources, ensuring that advisers are well-equipped to meet the growing demand for financial guidance.
In addition to advocating for fair treatment of people in debt, we play a crucial role in influencing policy and improving financial capability. Our efforts include delivering educational workshops in schools, colleges, and workplaces, and providing a strong, persuasive voice for consumers and the advice sector. By working closely with our members, we address early signs of consumer harm and help shape a more just and responsive financial environment in Scotland.
Job Purpose
MAS is moving into an exciting new phase of its evolution. The Board of Trustees, in conjunction with the Senior Leadership Team, have agreed to an ambitious new strategy to secure Money Advice Scotland as a thought leader with a clear mission:
“Money Advice Scotland is empowering all sectors in Scotland to build a collaborative and multi-disciplinary front-line to tackle the human impact of debt and improve financial well-being. Money Advisors can’t do this alone. Each sector is different with unique challenges and a specific role in helping Scotland’s money advisors tackle debt issues in the classrooms, workplaces, and homes of Scotland. We will engage with each sector, understand its role and help to equip key decision makers to join our ‘trauma-informed’ debt network.
Let’s broaden the front-line of understanding and support to deal with individuals with debt. Wherever they are. And whoever they are.”
We are looking for a new CEO to help to deliver this vision. A natural campaigner with a track record of matching societal need with campaigns which cut-through and engage partners and potential funders. Our new CEO will have several key attributes:
* A track record of creating thought leadership via advocacy and campaigning underpinned by collaborative research.
* Well-networked in some or all of the sectors we are targeting (business, financial services, housing, education, and political).
* A communicator and campaigner. Someone equally comfortable winning hearts and minds in the Boardroom as they are in the Newsroom.
* Commercially-savvy and politically connected.
* Someone who understands trauma and how to rectify it.
The CEO will provide visionary leadership and work closely with the Board of Trustees and the Senior Leadership Team to advance the mission of MAS. Building on the strong foundation already established, the CEO will focus on driving the organisation’s external growth by forging strategic partnerships, expanding our influence, and developing new income streams. With a clear strategic plan in place, the CEO’s primary role will be to champion MAS’s mission externally, positioning the organisation as a leader in financial well-being across Scotland.
While the Senior Leadership Team oversees day-to-day operations, the CEO will be a dynamic and outward-focused leader, responsible for enhancing our public profile, fostering key relationships, and ensuring the financial sustainability of the organisation through innovative income generation and strategic networking.
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