1. Provision of a secretarial service, including filing, transcription of dictation, photocopying, process incoming mail etc. 2. Be aware of patients situations/pathways in relation to GP requests, Consultants treatment programmes, hospital admission, treatment, test and results and ensure these comply with current Trust policies and government referral to treat waiting times 3. Respond proactively and promptly to enquiries received from patients, medical staff, multidisciplinary teams and other internal and external contacts escalating to the Medical Secretary where appropriate 4. With Support from the Medical Secretary communicate effectively with patients and colleagues to resolve issues to the benefit of both the patient and the organisation 5. Bring to the attention of the appropriate medical staff all investigation results and to take action as necessary 6. Respond in a professional and sensitive manner when dealing with confidential issues 7. Deal empathetically and sensitively with patients emotions, anxieties and frustrations both face to face and over the telephone 8. Provide secretarial/administrative support to the full clinical team. 9. Work closely with Consultant, full clinical team members, Medical Secretary and administration team to ensure the delivery of co-ordinated and consistent patient care. Work closely with other clinical, non-clinical, internal, and external staff to ensure efficient team working in support of the Clinical Service Line. 10. Ensure an efficient secretarial service is maintained in the absence of colleagues, providing cover as necessary for multiple clinicians. 11. Participate in team, professional and personal development activities and promote commitment to continuous development and improvement 12. Assist in training new colleagues/trainees/temporary staff, including introduction into working practices and procedures within the Clinical Service Line as appropriate 13. Under the direction of the Medical Secretary or Medical Secretariat Manager assist in the implementation of procedural changes to working systems/processes 14. Constantly review working practices, propose changes to increase efficiency of service and assist in implementing improvements both in own area and other related areas 15. Contribute to Departmental/Clinical Service Line objectives and find ways to assist meeting them 16. Responsible for maintaining current patient records within Trust guidelines and policies including use of the RTT monitor 17. Offer a broad knowledge and experience of using a variety of IT applications in a Windows based environment 18. Ensure correct formatting of letters using the Trusts web forms as well as other IT programmes 19. Undertake any tasks relevant to the work of an assistant/relief medical secretary which may develop as a special requirement of the Clinical Service Line 20. Highlight problems and advise Medical Secretary or manager of any difficult or sensitive issues 21. Maintain patient confidentiality in line with Trust policies and procedures 22. Use appropriate language, speech and vocabulary and take steps to modify if communication barriers are identified 23. Contribute to the health, safety, and security of the working environment by being familiar with and complying to Trust policies and procedures 24. Arrange where necessary translators for non-English speaking patients and/or sign interpreters for those with hearing impairments 25. Be responsible for efficient use of resources e.g., ensuring adequate stock levels of stationery items are maintained