Job Description
### Description\n\n \n\n**About The Job \n \n** The Accommodation & Cleaning Shift Manager will be responsible for the\nsmooth delivery of the cleaning shift.\n\nReporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager\nwill ensure daily operational plans are fulfilled by ensuring that relevant\ntasks and objectives are being carried out by the team and that team are in\nthe right place at the right time to ensure we can manage fluctuating guest\ndemand whilst keeping operational standards and guest experience high.\n\nYou will support and coach the team to ensure they deliver a great experience\nand are also driving any key metrics relating to our Clean and Fault Free\n(CAFF) approach to our accommodation and holding team to account to ensure\nstandards are met.\n\n \n\n### About You\n\n \n\nYou will oversee a successful cleaning operation during your shift, ensuring\nstrict adherence to CAFF standards. You will stay informed about NPS scores\nwithin your department and take proactive steps to improve these scores and\nreduce guest complaints. \n \n\nStrategic team positioning is vital to delivering on our promise, with a\nstrong focus on the Right People, Right Place, Right Time (RPRPRT) approach.
\n \n\nYour responsibilities include conducting Mobaro quality control checks,\nanalysing reports, and leading feedback discussions. You will also ensure that\nyour team receives the necessary training and support.\n\n \nYou will manage the implementation of the initial 90-day program for new team\nmembers and oversee all personnel-related activities, from onboarding through\nthe full employee life cycle, including PDPs, performance management, and\nformal HR processes. \n \n\nSetting clear objectives and PDPs for your team, supporting team surveys,\nleading action plans, upholding brand standards, and ensuring your team meets\nhealth and safety regulations are also key aspects of your role.
\n \nThe ideal candidate will have extensive operational knowledge in managing a\ncleaning or soft services team, with a proven ability to juggle multiple\npriorities and adapt quickly to changing needs. They will exhibit high\nstandards and meticulous attention to detail, with experience in leading both\npermanent and temporary teams to achieve outstanding results. \n \nFlexibility, excellent communication skills, and a proactive problem-solving\nattitude are essential traits for success in this role.\n\n \n\n### Interested?\n\n \n\nTo find out more and apply, please submit your CV as well as a few words about\nwhy this role excites you and why you would like to work for Butlins!
You can\nsend us any questions or adjustments required for this process to\ncareersatbutlins@butlins.com.\n\n \n\n### About Butlins\n\nAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!\nFor over 80 years we’ve been delighting hundreds of thousands of guests each\nyear, whether on a non-stop action family break or our epic Adult only Big\nWeekenders. \n \nAsk any of our team, past and present, and one of the best things they’ll say\nabout working at Butlin’s is our culture! We’re all about providing our guests\nwith an Altogether More Entertaining and Fun Break, brought to life through\nour three mighty values.
\nSo, if you want a role where you Create Smiles, where you aren’t afraid to Get\nStuck In and where the team genuinely Cares For Each Other – this could be the\nperfect fit for you. \n \nThere has never been a more exciting time to join Butlin’s!