At Bunch, our mission is clear: to make managing household bills a breeze. We offer a single platform to set up, manage, and pay all your bills in one place, at one time. We're the go-to solution for anyone looking to streamline their finances and make life a whole lot simpler - homeowners, renters, and students alike. We're a rapidly growing company with a clear vision: to provide the best value while protecting our customers in shared properties. We're looking for passionate sales professionals to join our team and help us continue our success story The Role: As a Loyalty Specialist at Bunch, you'll play a key role in managing essential customer interactions across various stages of their journey with us. From onboarding new customers with warm, informative welcome calls to managing customer renewals and addressing inquiries from customers moving house or considering cancellation, you'll be central to our mission of ensuring long-term customer satisfaction and loyalty. Your ability to handle objections, offer solutions, and proactively engage customers will be crucial to reducing churn and maintaining high customer retention rates. Areas of Responsibility: • Manage key customer touchpoints, from onboarding to service renewals and house moves.• Proactively address customer concerns to retain business and prevent cancellations.• Conduct retention appointments and help guide customers through service transitions.• Collaborate with retention and customer support teams to optimize customer experience and improve retention strategies.• Encourage and manage positive customer feedback on review platforms like Trustpilot and Google. Responsibilities Customer Touchpoints: • Conduct welcoming and informative onboarding calls to ensure customers understand their services.• Manage the customer renewal process, addressing questions and engaging customers who fall out of auto-renewal.• Assist customers moving to new properties with service setup and closure at their previous address. Retention Process Management: • Handle cancellation inquiries and proactively schedule retention appointments to discuss alternatives.• Resolve customer issues and handle objections effectively to prevent service cancellations.• Persuade satisfied customers to leave positive reviews on Trustpilot and Google. Collaboration and Process Improvement: • Work closely with the retention and customer support teams to refine customer retention strategies and improve overall service experience. What We Offer: A salary of £27,350 gross Enjoy 25 days of holiday You get an extra day off for your birthday Supported onboarding and training to fully engage you with your new team Celebrate our collective success with quarterly social events that foster team unity. Access the Vitality Health package to prioritise your well-being. Enhanced Maternity, Adoption, and Paternity Pay - we understand the importance of family, and we're committed to supporting you. Enhanced sick pay with two weeks paid leave. 5 discretionary compassionate leave days (which would also cover e.g. a parent having to take a day off to care for a sick child). Opportunities to develop and evolve. Cycle to Work Scheme - enjoy the perks of a healthier commute and save on your journey. A stocked kitchen with breakfast cereals and pastries, a stash of snacks and the essentials for making a quick and easy sandwich. 3 hours available to take each month to catch up on life’s admin. A dog friendly office. A great culture. About Us: We are an energetic, fun, and hard-working team led by our CEO Elliott who champions collaboration, innovation and high performance. With exciting growth on the horizon, we invite you to be an integral part of our journey. Our Values: Embrace resilience: fuel your journey with unstoppable perseverance. Strive for excellence: Elevate your performance and exceed expectations. Challenge the status quo: Embrace your role as a disruptor and pioneer innovation. Embrace collective success: Honour the power of collaboration, where every contribution propels us forward as one unstoppable force. Prioritise customer delight: Strive tirelessly to anticipate, understand, and fulfil the needs of those we serve. Own your impact: Hold ourselves accountable for our actions, decisions, and outcomes. Nourish your thirst for learning: Explore, experiment, reflect. Grow personally and together. If you're ready to embark on a career that combines professional growth with a vibrant work culture, hit that apply button and join us on this exciting adventure If you require reasonable adjustments for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please do let us know and we will work with you to meet your needs.