At Shaw Trust we help give people with a criminal record the opportunity for a second chance providing services to support them in custody and in the community. We provide people with the skills, knowledge, and a sense of purpose, for life after custody, significantly reducing the likelihood of reoffending. We support at each stage of the journey providing people with safe and supportive spaces to engage in positive activities and move toward integrating back into society. We will be delivering the HMPPS Creating Future Opportunities (CFO) programme in the East of England and Southeast of England. We are recruiting for people to join our teams in the role of Hub Host. In this role you will be the first point of contact for visitors, and for enquiries in person and via telephone. You will lead site administration, including having responsibility for managing referrals and bookings, petty cash, gathering feedback, monitoring security on site, and ensuring compliance with health and safety regulations. You’ll ensure the hub looks welcoming, and that meeting rooms are prepared for daily bookings. You will undergo enhanced vetting checks. Key Responsibilities Experience in a customer-focused environment, showcasing excellent interpersonal and communication skills. Proven ability to provide best-in-class service to all clients, both internal and external, with a professional and efficient telephone manner. Strong organisational skills, with a dynamic and self-motivated approach to prioritising tasks and ensuring the smooth operation of daily Hub activities. Competence in using office systems to book and manage referrals, and to monitor and update compliance records. The ability to use their initiative, embrace change, drive continuous improvement, and maintain a passion for the charitable aims of our organisation. Employee Benefits 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday. 2 days paid volunteering leave each year. An enhanced pension scheme after 6 months. Life Assurance at 3 times your annual salary rate. Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes. Opportunities to connect with our employee networks (LGBTQ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network, Men’s Network, Young Professionals Network, Menopause Peer Support Group, Neurodiversity Network). Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan. Join a diverse and inclusive organisation Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. If you have accessibility requirements and/or would like further information about the role, please contact: Resourcingshaw-trust.org.uk Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.