3rd Line IT Support Consultant
?? Location: Oxfordshire Home, Office & Client Sites
?? Salary: Competitive, based on experience
My client are on the lookout for a proactive, customer-focused 3rd Line IT Support Consultant to join their growing team! This is a dynamic role combining remote, office, and on-site support across Oxfordshire and the Midlands. You'll be part of a friendly, fast-moving team, handling BAU support, major projects, and technical leadership.
What Youll Be Doing:
? Deliver top-tier customer service always!
? Provide expert on-site, remote, and phone support
? Manage and improve IT processes, infrastructure, and security
? Lead and implement major IT projects
? Research, test, and evaluate emerging technologies
? Act as an escalation point for 1st & 2nd line support
? Work with 3rd-party vendors to resolve complex issues
? Keep documentation sharp and up-to-date
? Mentor and guide junior team members
What They're Looking For:
? Essential Skills:
1. Strong communication and customer service mindset
2. Proven troubleshooting skills in a fast-paced environment
3. Microsoft 365, Azure, Intune
4. Windows Server, Exchange, Hyper-V
5. Networking (VLAN, VPN, Firewalls, Wat...