Job description As a Community Support Worker, you will work alongside the Community Hub Service Manager, providing frontline support to individuals and families who come to the Makery for help. This role requires proven experience in safeguarding, crisis intervention, and advocacy, as well as the ability to risk assess and respond appropriately to a range of situations. Applications will not be considered without relevant Safeguarding experience and training, and proven track record of working in a community support role (not domicilary care) Your responsibilities will include: Frontline Support & Safeguarding Providing immediate crisis support, signposting, and making referrals to specialist services. Acting as a Designated Safeguarding Lead (DSL), handling safeguarding concerns and ensuring individuals are safe. Conducting risk assessments to determine the most appropriate support for individuals. Offering mental health first aid, de-escalating crises, and providing practical guidance to those in distress. Having a strong understanding of MARAC (Multi-Agency Risk Assessment Conferences) and how they function, though referrals will be handled by the manager. Community Support & Advocacy Engaging with individuals facing issues such as homelessness, addiction, domestic abuse, bereavement, and mental health struggles. Providing information, advice, and guidance (IAG), helping individuals navigate support systems and access appropriate resources. Advocating on behalf of individuals to ensure they receive the help they need from local services. Working to break isolation and loneliness by offering time, conversation, and emotional support. Teamwork & Day-to-Day Responsibilities Working alongside the Community Hub Manager to ensure a smooth-running service. Supporting volunteers, engaging in community outreach, and building relationships with external organisations. Being hands-on in the hub, whether that’s making a cup of tea, preparing a meal, or simply offering a listening ear. Helping to maintain a safe, welcoming, and supportive environment for all visitors. We are looking for a compassionate, experienced, and adaptable individual who: Has proven experience as a Designated Safeguarding Lead (DSL), including handling referrals and working with safeguarding protocols. Holds mental health first aid training and has strong knowledge of risk assessment and crisis intervention. Has direct experience working with individuals facing domestic abuse, addiction, homelessness, or mental health challenges. Understands information, advice, and guidance (IAG) and knows how to advocate for individuals in need. Has experience working in a community support setting with vulnerable individuals. Is a team player, willing to support colleagues, volunteers, and visitors in any way needed. Can remain calm and professional in unpredictable situations and respond appropriately. Has excellent communication and interpersonal skills, with a non-judgmental approach. Can work flexibly and adapt to the changing nature of the role. Qualifications and Experience (Essential): Educational Background: Possession of an NVQ Level 3 or 4 in fields such as Mental Health, Community Work, Psychology, Youth Work, or other related disciplines. Safeguarding Certification: Holding a Level 3 or 4 Safeguarding certification, qualifying them to serve as a Designated Safeguarding Lead. Professional Experience: Demonstrated experience in community engagement, mental health support, or outreach work, specifically within community settings rather than traditional care environments. Skill Set: Proficiency in applying safeguarding measures, trauma-informed care approaches, and mental health support strategies. Community Engagement: Proven ability to support vulnerable individuals, engage effectively with diverse communities, and implement programs that promote mental well-being. Why Join Us? At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. You’ll work closely with a dedicated team, helping people who are often at their most vulnerable, and playing a key role in shaping a supportive, responsive, and community-led service. If you have the experience, passion, and resilience for this role, we’d love to hear from you