An exciting opportunity has arisen to join a great business in Burton, Fab office! Flexible/Hybrid role - 35 hours a week The RoleProvide world-leading customer service to key stakeholders, proficiently supporting them with a wide range of queries. The role will handle incoming queries and be responsible for sourcing the answer and responding back to the customer, providing excellent customer service every time.Key Accountabilities
* Deliver high standards of customer service through prompt and efficient responses to email and telephone queries from all customers, in line with service level targets.
* Provide efficient and effective solutions to queries raised by customers.
* Accurately updating customer profiles.
* Provide support and comprehensive course information to learners.
* Work in a flexible and agile manner to support wider operations.
* Provide administration support to support the delivery of world-leading customer service.
* Identify opportunities to enhance the customer experience to ensure happy customers.
* Execute additional tasks as required
* Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
What are we looking for?
1. Strong written and verbal communication skills, including achievement of GCSE grade C (or equivalent) in English Language.
2. Experience of working in a fast-paced custo...