* Hybrid working with flexible shift patterns
* Permanent full-time position with starting salary of £26,000
About Our Client
The client we are working with is a reputable facilities management service firm that represents a large portfolio of both public and privatized clients across the NW, specifically in Manchester. The role will oversee local property clients to streamline services and maintain the utmost standards.
Job Description
Key responsibilities will consist of:
* Assess client needs and develop appropriate service plans.
* Schedule and coordinate services between clients and providers.
* Act as the primary point of contact for clients, engineers, and service providers.
* Maintain accurate records, documentation, and reports.
* Ensure compliance with company policies, industry regulations, and legal requirements.
* Monitor service delivery to ensure quality and client satisfaction.
* Address client concerns, troubleshoot issues, and provide solutions.
* Collaborate with internal teams and external partners for seamless service delivery.
* Manage administrative tasks such as billing, reporting, and data entry.
* Provide support and resources to clients to enhance their well-being and independence.
The Successful Applicant
The successful candidate will possess:
* Experience in facilities management coordination.
* Experience in client-facing or account management duties.
* Strong verbal and written communication skills for client interaction and documentation.
* Active listening skills to understand client needs and concerns.
* Ability to assess client needs and find appropriate solutions.
* Conflict resolution skills to handle client concerns and provider issues.
* Basic knowledge of data entry, reporting, and documentation.
* Familiarity with relevant policies, regulations, and industry standards.
What's on Offer
* Hybrid working
* Starting salary of £26k + company-wide bonus
* Incentive earnings
* Internal progression with in-house opportunities
* Flexible working hours and shift patterns upon discretion
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