We are seeking a dedicated and organised Reservations Coordinator to join our vibrant Little Door & Co sales team. This role will involve providing crucial support to a team of three Reservations Executives, each managing reservations and events for a number of sites. The Reservations Coordinator will assist in a variety of tasks related to area bookings, diary management, phone handling and customer follow-ups, ensuring that all administrative and operational functions run smoothly. The successful candidate will be highly organised, with excellent communication skills and the ability to multi-task in a fast-paced environment.
It will be a great opportunity to be part of a young growing company and team, learning the ins and outs of sales and reservations while training for potential career progression within the organisation.
Key Responsibilities:
Answer incoming calls promptly, direct them to the appropriate Reservations Executive, or deal with general queries as necessary.
Collecting initial information from clients regarding the event they are organising and pass these to the relevant Reservations Executive to handle.
Handle non-exclusive area bookings on a multi-site level
Monitor and update the sites diaries on Collins to ensure all bookings and table allocations are recorded and assigned accurately. Assist in maximising space by re-allocating tables where possible.
Support the team by following up with clients to track and chase any outstanding items, such as booking confirmations, payments, pre-orders, and final event details.
Review and update run sheets for area bookings across the sites, ensuring all necessary details are provided and up to date for the operations team to deliver.
Work alongside the Reservations Executives to ensure all event details are confirmed and communicated effectively with the operations team.
Ensure that all communications, both internally and externally, are professional and clear.
Handle any ad-hoc queries from clients, ensuring their needs are met efficiently and to a high standard.
Assist the Reservations Executives with various tasks as needed, helping to meet sales targets and deadlines.
Provide support to cover sites during team's holiday.
Key Skills & Qualifications:
Previous experience in hospitality, sales or reservations is preferred (experience with Collins Design My Night is a plus).
Strong organisational and time-management skills, with the ability to handle multiple tasks and prioritise effectively.
Excellent communication skills, both written and verbal.
Passion for hospitality and customer service.
Ability to work independently and as part of a small, dynamic team.
Proficiency in Microsoft Office and experience with diary management systems.
A proactive approach to problem-solving and attention to detail.
Working Conditions:
Full-time position based at The Little Orange Door in Clapham.
Occasional evening or weekend on site or remotely depending on the business needs.
Additional Perks:
??Food and Drink: Up To £150 in weekly food and drink credit across our five venues.
??Wagestream: This enables early access to earned wages before payday - it's our platform for allowing advances.
??Dress Code: No uniform is required. We pride ourselves on our relaxed atmosphere and allow our team to bring their own personality to work! We only ask that you look your best.
??Annual Performance Bonus: We recognise our team's hard work with bonus plans for rewarding outstanding performance.
??Team Socials and Company Events: Join our regular program of events, celebrating our team and successes. This includes company days, summer & Christmas parties, and team drinks.
??Spectrum Mental Health Programme: This is a dedicated support platform for our employees' mental health and well-being.
??Mentoring, Coaching, and Management Academy: We offer programmes tailored to support and guide our team's career development journey - and encourage internal promotions.
??Learning & Development: Your growth is our growth. We give access to books, courses, and online resources to help grow our team's skills and knowledge.
??Night Key Membership: Get exclusive access to Night Key, a discount platform for London's top bars and restaurants.
??Off-Shift Discounts: We give all our team discounts at all our venues during off-hours. It's 50% off, up to max 6 pax, for the staff member's bill.
??Recognition Schemes: We celebrate our team members' milestones, achievements, and years of service.
??Work Anniversary Gifts: This is our way of acknowledging everyone's commitment to our family. We offer special gifts to recognise employment anniversaries.
Referral Bonuses: Everyone can play a role in expanding our talented team! We give bonuses for anyone who recommends successful new hires.
We look forward to hearing from you!
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