Internal Account Manager – Hybrid | £30,000–£40,000 + Bonus | Peterborough
Are you a proactive and customer-focused professional with a passion for sales and relationship management? We're looking for an Internal Account Manager to join a well-established business specialising in joinery supplies, hardware, and workshop consumables.
This is a fantastic opportunity to work in a role with a supportive team, modern offices, and plenty of room for career growth.
About the Role:
As an Internal Account Manager, you'll be responsible for managing a portfolio of B and C-grade accounts, ensuring customer satisfaction, retention, and growth. Your day-to-day will focus on building strong relationships, identifying new opportunities within existing accounts, and delivering top-tier service.
Key Responsibilities:
* Manage and nurture a portfolio of B and C-grade customer accounts
* Develop lasting customer relationships and provide tailored product solutions
* Assist in handling product queries and closing sales
* Coordinate with logistics to ensure smooth and timely order fulfilment
* Identify upselling and cross-selling opportunities
* Maintain CRM records and track account activity
* Gather and report customer feedback to help improve offerings
Requirements
* Experience in a sales or account management role
* Excellent communication and interpersonal skills
* Ability to manage multiple accounts and prioritise workload
* Problem-solving mindset with a proactive attitude
* Familiarity with CRM systems and sales processes
* Organisational skills and attention to detail
* Self-motivated with the ability to work independently and within a team
Desirable:
* Knowledge of joinery supplies or workshop consumables
* Previous experience managing B and C grade accounts
Benefits
* Competitive salary of £30,000–£40,000
* Bonus scheme after probation
* Hybrid working options post-probation
* Free on-site parking
* Recently refurbished offices with kitchen facilities
* Complimentary snacks and drinks
* Company charity involvement
* Genuine opportunities for career development
Location:
Newark Rd, Peterborough PE1