Location: Liverpool/Norwich/Newport/Birmingham
Term: Permanent
Hours: Full Time/Compressed Hours/Part Time
Closing Date: 27/01/25
Crown Commercial Service are on a journey to become a truly customer focused organisation. To deliver this ambition, we are in an exciting phase of growing our teams and we are looking for the right talent to help us with this inspiring work.
The Data Insights and Delivery (DID) Directorate are at the forefront of this ambition, as CCS need data and insight to help deliver the best value return for our target customers - using insights from our £120bn market understanding, sales insights and operational performance to drive and inform continued improvement to products and digital experiences and leveraging new ways of engaging and understanding our customers.
Job Summary
The role is essential to the long term development of a data driven culture in Crown Commercial Services. As part of the Data Insights & Delivery directorate (DID), the successful candidate will be responsible for implementing an agile way of working in DID - creating a single view of demand, owning the backlog of developing data ‘products’ and delivering at pace.
The role will enable DID to maximise the team’s ability to bring people and teams together to solve issues collaboratively, showcase progress and drive opportunities. The candidate will be responsible for engaging with stakeholders and projects across CCS ensuring that DID is involved and that the data products and services are represented, to ensure that there is alignment and prioritisation. It requires a blend of strategic and hands-on work, to be able to operationalise the team, identify stakeholder requirements and drive and articulate the vision for data in CCS.
Directorate Overview
The DID team is central to making sure that decisions made within CCS are driven by data and insights. As a directorate, we provide reporting and insight support across all areas of CCS, including:
* framework analysis
* internal performance reporting
We are continuing to enhance our performance analytics capabilities and are looking at ways we can gain a deeper understanding of how our users interact with CCS. We are also expanding our data science strengths and exploring new ways to apply emerging technologies, like Artificial Intelligence (AI) and machine learning.
We provide analytics across all of the customer and supplier markets where CCS operate, including survey and research support for our commercial and customer engagement colleagues. Our team uses visualisation tools, such as Power BI to develop and distribute the insights that help CCS succeed.
Team Summary
The Head of Data Operations role sits in the Data Operations function, reporting to the Director of Data Strategy. The Head of Data operations will be accountable for managing a team of 5 and is responsible for supporting the directorate to deliver an efficient joined up service for our internal and external customers.
Key Accountabilities:
* Lead the creation and implementation of a Data Operations function. Designing and embedding agile practices across the DID directorate to ensure consistent ways of working, able to guide the teams through the implementation of the new process.
* Coordinate the Data Insights & Delivery Directorate (DID) in its delivery of data products and services on time, to cost, with the right quality outcome for the customer.
* Ownership of CCS Operational reporting and functional standards reporting requirements on behalf of DID in line with CCS Governance models and needs.
* Communicate the data products and services roadmap and vision, escalating blockers and harnessing the DID team to maximise delivery of the highest value backlog items.
* Work alongside the DID Senior Leadership Team, other heads of roles and other portfolio leads to promote effective cross-functional delivery and jointly manage all change activity within the team on behalf of DID and reporting in line with wider CCS governance requirements.
* Responsible for prioritisation and delivery of DID initiatives, including planning, highlighting resourcing requirements (FTEs, external service delivery partners, contracted suppliers) and risk management and reporting in order to deliver business value early, iteratively and at high velocity.
* Build relationships with key stakeholders in the business and work with the Heads of Directorates to facilitate the prioritisation of work to ensure we are collectively building and working on the right thing.
* Continually explore opportunities to improve skills and ways of working.
Talent Development
* Coach and lead teams in Agile and Lean practices.
* Coach across the team to help DID add value to our customers and supplier.
Essential criteria (To be assessed at application stage):
* Experience of designing and implementing ways of working.
* Experience of leading a continual planning process in a complex environment.
* Experience of managing stakeholder expectations and moderating discussions about high risk and complexity, even within constrained timescales.
* Leader and role model, demonstrating strong ethics using Agile values and principles through thinking, processes and actions.
* A skilled team leader who can confidently communicate the value of the role to data and non-data stakeholders.
* Experience of working in a data function / role, able to speak on behalf of and represent the data community.
Assessment
If you are shortlisted, you will be asked to take part in a Staff Engagement Exercise (SEE) with our psychometric testing provider. The exercise will not result in a pass or fail decision. Rather, it is designed to support the panel's decision making and highlight areas for the panel to explore further at interview.
Success profiles (To be assessed at interview stage):
Behaviours:
* Seeing the Big Picture
* Making Effective Decisions
* Delivering at Pace
* Managing a Quality Service
Technical:
* Planning
What we will offer you, here are some of the benefits you can expect:
* A discretionary non-contractual performance related bonus.
* Working remotely in addition to working in advertised office location.
* Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays.
Explore fully how we will reward your work.
Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.
The Civil Service is committed to attract, retain and invest in talent wherever it is.
CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.
Selection Process
Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift is due to commence 28th & 29th January and interviews dates will be held WC 10th February. Interview times are to be confirmed. (Subject to change)
To find out more about our recruitment process please click here
Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.
A reserve list may be held for up to 6 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk.
Complaints procedure
Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk
Success Profiles:
Success profiles are the new recruitment framework used within the Civil Service.
Internal candidates should apply using their Workday account. Select the Career icon and then Find Jobs.
What it's like to work at CCS
About Us
Crown Commercial Service (CCS) is the largest public procurement organisation in the UK. With over 800 staff, we help thousands of public and third sector buyers in the UK with billions of pounds of spending each year. We have a wide range of commercial agreements to help our customers buy what they need, when they need it - saving time and money.
Why join CCS? We offer fantastic benefits as well as career development opportunities, have an inclusive culture that values work-life balance and offers flexibility in how you work.
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