Summary
The Royal Free Charity is seeking an ambitious and enthusiastic apprentice to join the team. A fixed-term contract for 18 months, starting April 2025. Ensuring the smooth day-to-day operations of the volunteer service at Barnet and Edgware Community Hospital (RFL) sites, providing excellent customer service for all volunteers and applicants.
Wage
£19,047.60 a year
Training course
Business administrator (level 3)
Hours
Monday - Thursday, 9.00am - 5.00pm. On-site presence required 4 days per week.
30 hours a week
Possible start date
Thursday 10 April
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Assist with recruitment, induction and placement of volunteers into appropriate
volunteering roles across the Trust
* Support with administration needs of the service
* Respond to ‘walk-in’ and phone enquiries on volunteering
* Provide specific support to the Young Volunteer Programme
* Liaise with Trust staff and patients to help gain feedback on the impact of volunteers
* Oversee programmes such as ‘shop trolley’ with supplies for patients
* Support with collection of feedback and impact measurement from volunteers about their experiences to evaluate the programme and report on progress
* Support with answering enquiries about the programme
* Support with collection of photographic and written content for internal and external
communications about the volunteers programme
* Provide excellent customer care and aspire to exceed staff and visitor expectations at
every opportunity
* Manage office administrative tasks and supplies
Where you’ll work
Wellhouse Lane
Barnet
EN5 3DJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HAWK MANAGEMENT (UK) LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
* English (grade Pass)
* Maths (grade Pass)
Other in:
* English (grade Pass)
* Maths (grade Pass)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working
* Initiative
* Patience